CAROLINE KASSON

• Supervise front desk staff, providing guidance and training to maintain high service standards and foster a collaborative team atmosphere.
• Schedule clients for upcoming classes.
• Document customer and staff feedback for management.
• Assist management with restocking inventory.
• Provide excellent retail customer service.

Actively participated alongside program participants in recreational and social activities, including games, crafts, group outings, music, movement, and group discussions, modeling positive and appropriate social interaction. Encouraged engagement among individuals who may be shy or anxious, while respecting personal comfort levels. Supported participant independence by assisting only when needed, to promote confidence and autonomy. Collaborated closely with Therapeutic Recreation staff by following directions, assisting with transitions, setup, and group management, and maintaining a safe, respectful, inclusive, and positive environment.

Supported maintenance efforts by cleaning and preparing park facilities.

• Self-organized and developed customized training programs that focus on building strength, agility, and endurance;
• Educating high school athletes on proper techniques and body mechanics while implementing injury prevention strategies.

• Greeted guests warmly, managed reservations, and efficiently seated them while ensuring a pleasant dining experience;
• Acted as a connection between guests and the kitchen staff, coordinating wait times and special requests to ensure smooth operations and high customer satisfaction.