Caroline Kelly
Fort Pierce,FL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. My previous employers would describe me as a diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Holding 5+ years of experience with all Microsoft applications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Skippers Cove
Fort Pierce, Florida
01.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Trained new staff on restaurant procedures, menu items, and customer interaction techniques.
- Collaborated with kitchen staff to communicate orders and maintain workflow efficiency.
Insurance Agent
Senior Life Services
Fort Pierce, Florida
07.2022 - 02.2025
- Monitored clients’ insurance coverages to ensure changing needs were met.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Executed a surplus amount outbound calls each week to interested customers
Customer Service Representative
Neicys I Mena
AR
04.2022 - 08.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
Server/Restaurant Hostess
Chucks Seafood
Ft. Pierce, FL
04.2021 - 12.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Greeted guests and sat customers at tables or in waiting areas.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Consulted with customers regarding needs and addressed concerns.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Education
Associate of Arts - Psychology
Indian River State College
Ft. Pierce, FLHigh School Diploma -
Lincoln Park Academy
Fort Pierce, FL05.2022
Skills
- Critical Thinking
- Insurance Policy Sales
- Verbal and Written Communication
- Policy Adjustment Knowledge
- Customer Service
- Medical Terminology
- Transaction Processing
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Responding to Difficult Customers
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Data Entry
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Excel
- Microsoft
- Empathetic
- Cross-functional
Certification
Life Insurance Agent, License - 2-14
Timeline
Insurance Agent
Senior Life Services
07.2022 - 02.2025
Customer Service Representative
Neicys I Mena
04.2022 - 08.2023
Server
Skippers Cove
01.2022 - Current
Server/Restaurant Hostess
Chucks Seafood
04.2021 - 12.2022
Associate of Arts - Psychology
Indian River State College
High School Diploma -
Lincoln Park Academy