CAROLINE KIMARU
KIMANA, OLOITOKTOK
KAJIADO
Summary
High-energy housekeeper successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Maiyana hotel
01.2020 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Housekeeping Coordinator
Concorde Luxury Resort
06.2019 - 09.2019
- Ensured compliance with health and safety regulations when performing cleaning duties.
- Inspected guest rooms for cleanliness prior to guest check-in.
- Coordinated with vendors for the supply of necessary materials and equipment used in housekeeping operations.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Monitored inventory levels of all janitorial supplies to maintain adequate stock levels.
Housekeeping Coordinator
Sheraton Pretoria Hotel
Pretoria, Laudium, South Africa
11.2011 - 05.2013
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Established and enforced procedures and work standards, promoting team performance and safety.
Customer Service Representative
Utalii Hotel
, Kenya
02.2010 - 05.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Executive
Uniglobe Silverbird Travel and Tour Company
Westland, Kenya
09.2007 - 12.2009
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
Education
Bachelor Degrees - Tourism and Hospitality management
NEAR EAST UNIVERSITY /YAKIN DOĞU UNIVERSITESI
06.2020
Associate Diploma - Travel operations and
KENYA UTALII COLLEGE
10.2007
Skills
- Department Coordination
- Cleaning Practices
- Employee Evaluations
- Supply Inventory Management
- Customer Service-Focused
- Staff Scheduling
Certification
February 2000- November 2003
Kenya Certificate of Secondary Education(K.C.S.E)
Mean grade:- C+
SKILLS
Computer in MS word, Excel, PowerPoint, outlook -Advanced
Amadeus System- Advanced
Galileo system- Advanced
Tours and Travel Packages –Advanced
BSP reading and accounting –Advanced
Housekeeping duties -Advanced
Basic German speaking and writing.
References
REFERENCES: -
1.Prof.Dr Tulen Saner
Dean of student faculty Head of Tourism and Hospitality Department
Near East University-North Cyprus.
Email:- tulen.saner@neu.edu.tr
Mobile Number: +905488552000
2. Doç.Dr. Nesrin M. Bahçelerli
Assistance Head of Tourism and Hospitality Department
Near East University-North Cyprus.
Email:- nesrin.menemenci@neu.edu.tr
Mobile Number: +905488638211
3. Mrs Naomi Wambui Macharia
Maiyana Fnk Holdings -Kimana
Poultry Farming Manager
E-mail:-wambuinaomi147@gmail.com
Mobile :-+254745750032
Timeline
Housekeeping Supervisor
Maiyana hotel
01.2020 - Current
Housekeeping Coordinator
Concorde Luxury Resort
06.2019 - 09.2019
Housekeeping Coordinator
Sheraton Pretoria Hotel
11.2011 - 05.2013
Customer Service Representative
Utalii Hotel
02.2010 - 05.2011
Customer Service Executive
Uniglobe Silverbird Travel and Tour Company
09.2007 - 12.2009
Bachelor Degrees - Tourism and Hospitality management
NEAR EAST UNIVERSITY /YAKIN DOĞU UNIVERSITESI
Associate Diploma - Travel operations and
KENYA UTALII COLLEGE
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