Caroline Kindred
Los Angeles,California
Summary
Flagship General Manager with extensive expertise in retail management, adept at driving sales and enhancing team performance through strategic leadership. Demonstrates a strong ability in operations management, event planning, and visual merchandising, ensuring alignment with brand aesthetics and customer satisfaction. Passionate about fostering a culture of innovation and accountability, aiming to continue delivering exceptional customer experiences and operational excellence.
Overview
15
15
years of professional experience
Work History
Store Manager
Cuyana
Malibu, CA
12.2024 - Current
- Opened Cuyana’s first Malibu location.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed P&L through leveraging payroll and budgeting.
- Hosted opening, casual, and local events to drive business and get our name out in the community.
Flagship General Manager
Veronica Beard
Los Angeles
10.2023 - 12.2024
- Opened Veronica Beard's first West Coast Flagship location
- Overseeing all operations, hiring, training and management
- Ensure exceptional customer service standards are maintained at all times
- Monitors and analyzes store performance data to identify areas for improvement and make data driven decisions
- Maintain visual merchandising standards to reflect the brand's aesthetic and highlight new collections
- Coordinated and executed store events and promotions to drive foot traffic and increase sales
General Manager
Veronica Beard
Los Angeles
04.2022 - 10.2023
- Increased volume by 30% to LY while averaging 40% client business as a store
- Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
- Worked closely with buying and planning team to ensure our clients were getting the product that they were looking for and to increase our average sell through rate
- Sought out hosts for events that included shop for causes, trunk shows, and national charity events
Store Manager
7 For All Mankind
Los Angeles
07.2021 - 04.2022
- Manage the West Coast Flagship location at the Century City Mall
- Provide exceptional managerial skills of balancing building a clientele, outstanding customer service, and leading by example for my team
- Support my team with the training and leadership that they need in order to succeed and thrive while challenging them to think outside the box and take on new responsibilities
- Host and come up with in store events that make our store stand out from the others in the mall
- Our most successful being a Denim Recycling event that promoted Sustainability in the Premium Denim world
Store Manager
Reiss
Los Angeles
03.2021 - 07.2021
- Manage a concession within Bloomingdale's while upholding Reiss's standards along with the Bloomingdale's customer service expectations
- Opened the flagship location and continue to beat our targeted goals by 20% and coming in as the number 3 store in the US within the second month of being opened
- Train and support my team in a commission environment by giving them the confidence to create lasting relationships with clients
Store Manager
G-Star RAW
Greater Los Angeles Area
01.2017 - 05.2020
- Surpassing sales goals while meeting the company's KPI standards
- Maintaining the highest Conversion rate in the company, averaging 20% daily
- Working with my team to keep them inspired on all of the company's initiatives
- Appropriately scheduling the staff for any store operations to maintain the standards and keep a deadline
- Train and support all new hires and continuously coach all staff in the moment
Supervisor
G-Star RAW
Greater Los Angeles Area
11.2014 - 01.2017
Recruiting Assistant
True Religion Brand Jeans
Greater Los Angeles Area
10.2013 - 06.2014
- Recruit and screen candidates
- Conducts reference checks and performance evaluations
- Schedule interviews with department hiring managers
- Use social media to source candidates, including, LinkedIn, Craigslist, and Twitter
- Resolved discrepancies and issues professionally and promptly
- Build rapport and maintain strong relationships with both candidates and clients
- Utilized multiple staffing management systems to track candidates, manage hiring documents and coordinate staffing schedules
- Assist Senior Recruiter with any necessary tasks
Sales Associate
True Religion Brand Jeans
Greater Los Angeles Area
09.2011 - 10.2013
- Strong selling ability due to self driven knowledge and passion for the product
- Demonstrated an organized approach to workload planning and scheduling effectiveness
- Publicly supporting the company initiatives
- Worked closely with Store Manager assisting in mapping out and placing floor set monthly
- Identified talent for the brand, successfully recruiting several high caliber team members
Brand Representative
Tween Brands
Greater Los Angeles Area
03.2010 - 03.2011
Education
ASSOCIATE'S DEGREE - PSYCHOLOGY
Glendale Community College
Glendale01.2014
Skills
- Retail Management
- Customer Service
- Sales
- Team Leadership
- Visual Merchandising
- Event Planning
- Data Analysis
- Recruitment
- Training
- Operations Management
Timeline
Store Manager
Cuyana
12.2024 - Current
Flagship General Manager
Veronica Beard
10.2023 - 12.2024
General Manager
Veronica Beard
04.2022 - 10.2023
Store Manager
7 For All Mankind
07.2021 - 04.2022
Store Manager
Reiss
03.2021 - 07.2021
Store Manager
G-Star RAW
01.2017 - 05.2020
Supervisor
G-Star RAW
11.2014 - 01.2017
Recruiting Assistant
True Religion Brand Jeans
10.2013 - 06.2014
Sales Associate
True Religion Brand Jeans
09.2011 - 10.2013
Brand Representative
Tween Brands
03.2010 - 03.2011
ASSOCIATE'S DEGREE - PSYCHOLOGY
Glendale Community College