Caroline Kinnison
Arlington,USA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rival Precision Manufacturing
Alvarado, TX
03.2021 - Current
- QuickBooks Enterprise Solutions, accounts payable, accounts receivable, and purchase orders.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Financial reports for sales and project tracking.
- Answered customer inquiries and provided accurate information regarding products and services.
Business Office Manager
US Steam
Venus, TX
01.2018 - 03.2021
- Coordinated travel arrangements for employees as needed.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Ensured compliance with federal, state and local laws regarding payroll taxes, income tax withholding and other related matters.
- Provided customer service support by responding to inquiries from staff members and external customers via phone or email.
- Developed procedures for efficient workflow within the business office department.
- Coordinated with vendors on billing issues, payment status updates and account reconciliation activities.
- Created daily reports detailing cash receipts, disbursements and outstanding balances.
Customer Service Representative
Kinnisteed Coatings
Mansfield, TX
01.2018 - 01.2021
- Led on- and off-site customer support teams across multiple time zones.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Surpassed sales goals through implementation of successful marketing strategies.
Consultant
Palm Beach Tan
Mansfield, TX
01.2018 - 07.2018
- Led strategic initiatives to enhance customer engagement and retention strategies.
- Developed training programs for staff, improving service quality and operational efficiency.
- Analyzed market trends to inform product offerings and promotional strategies.
- Collaborated with cross-functional teams to streamline processes and elevate client experience.
- Implemented data-driven decision-making frameworks, driving improved sales performance.
Education
Certification -
QuickBooks Enterprise Level I
Skills
- Account updating
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Hospitality and accommodation
- Money handling abilities
- Positive and professional
Certification
Issued October 2024
Timeline
Customer Service Representative
Rival Precision Manufacturing
03.2021 - Current
Consultant
Palm Beach Tan
01.2018 - 07.2018
Business Office Manager
US Steam
01.2018 - 03.2021
Customer Service Representative
Kinnisteed Coatings
01.2018 - 01.2021
Certification -
QuickBooks Enterprise Level I
REFERENCES
References available upon request.