Caroline Krahl
Houston,TX
Summary
Dynamic and reliable professional with extensive experience in customer service at Real Wax Spa. Adept at front desk operations and guest engagement, consistently delivering exceptional service. Strong communication abilities and time management skills ensure efficient handling of inquiries and a positive experience for clients. Proven track record of maintaining organized systems and fostering trust. Attentive restaurant hostess skilled at monitoring restaurant activity, maintaining efficient seating, and coordinating dining flow. Takes the initiative to expedite service with a welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
5
5
years of professional experience
Work History
Receptionist
Real Wax Spa
Columbia, SC
02.2025 - 03.2025
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted visitors and provided them with assistance.
Waitress/hostess
Mvista
Columbia, SC
09.2024 - 02.2025
- Assisted in seating guests at tables or booths.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
Babysitter/Infant Nanny
Personal Employer
Charlotte, VT
05.2022 - 06.2024
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Establishing trust through consistent communication with both parents and kids.
- Engaging in age-appropriate activities like reading stories or playing games.
- Helped complete homework, school projects and chores.
- Providing a safe environment for children to explore their curiosity and creativity.
- Maintaining a positive attitude while being patient and understanding with the children.
Waitress/server
Wake Robin Retirement Community
Shelburne, VT
06.2020 - 12.2020
- packaged food for residents
- served and delivered to the resident's homes
- interacted with residents in the health center
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Ensured that all orders were taken correctly and in a timely manner.
Education
Hospitality Administration And Management
University of South Carolina - Columbia
Columbia, SC05-2026
High School Diploma -
Rice Memorial High School
Burlington, VT06-2022
Skills
- Child Supervision
- Positive and Professional
- Time Management
- Strong Work Ethic
- Follows Directions
- Reliability
- Guest Engagement
- Strong Communication Abilities
- Customer service
- Team collaboration
- Front desk management
- Time management
- Greeting and seating clients
- Professional demeanor
- Multitasking and prioritization
- Front desk operations
Education and Training
other,true,other
volunteer (West Bolton Golf Tournament)
- served food and drinks to the golfers
- helped keep track of the scores
Timeline
Receptionist
Real Wax Spa
02.2025 - 03.2025
Waitress/hostess
Mvista
09.2024 - 02.2025
Babysitter/Infant Nanny
Personal Employer
05.2022 - 06.2024
Waitress/server
Wake Robin Retirement Community
06.2020 - 12.2020
Hospitality Administration And Management
University of South Carolina - Columbia
High School Diploma -
Rice Memorial High School
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