Caroline Lamere
Longwood
Summary
Professional hospitality leader with significant experience in managing high-energy and upscale bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
19
19
years of professional experience
Work History
Bar Manager
The Back Porch
03.2019 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
Senior Corporate Trainer
Bonefish Grill Restaurants
01.2012 - 03.2019
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Lead Locker Room Attendant
Orlando Magic Amway Center
05.2006 - 06.2013
- Ensured seamless coordination for players and staff during athletic functions.
- Supported operational, logistical, and on-court tasks to maintain seamless game and team activity flow.
- Demonstrated ability to professionally engage with players, coaches, and fans while maintaining strong organizational skills.
Education
Rollins College
Winter Park, FLSkills
- Customer service
- Team leadership
- Staff training
- Problem-solving
- Training and mentoring
- Responsible alcohol service
- Inventory management
- Customer relationship building
- Guest interaction
Timeline
Bar Manager
The Back Porch
03.2019 - Current
Senior Corporate Trainer
Bonefish Grill Restaurants
01.2012 - 03.2019
Lead Locker Room Attendant
Orlando Magic Amway Center
05.2006 - 06.2013
Rollins College
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