Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline MacMillan

Brockton,MA

Summary



Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Emergency Gas Dispatcher

Eversource Gas of Massachusetts
08.2022 - Current
  • Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Consistently meet performance metrics for call handling, contributing to the overall success of the department.
  • Communicate with drivers and personnel to coordinate timely arrival for emergencies or service calls.
  • Directed dispatching, routing, and tracking of service vehicles.
  • Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provide exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promote teamwork among colleagues by proactively assisting others when needed.
  • Oversee route and condition of field units to manage daily schedule and maintain organized shifts.

Certified 911 Public Safety Telecommunicator

City of Brockton Police Deptartment
12.2011 - 08.2022
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Enhanced communication between first responders by diligently relaying critical information and updates.

Education

Certified Dental Assistant - Dental Assisting

Southeastern Technical Institute
South Easton, MA
06.1984

Skills

  • Data Entry
  • Dispatching procedures
  • Prioritizing calls
  • Schedule Management
  • Multitasking Abilities
  • Call Center Software-Omni, Click Schedule, Microsoft Office

Timeline

Emergency Gas Dispatcher

Eversource Gas of Massachusetts
08.2022 - Current

Certified 911 Public Safety Telecommunicator

City of Brockton Police Deptartment
12.2011 - 08.2022

Certified Dental Assistant - Dental Assisting

Southeastern Technical Institute

Similar Profiles

CREATE PROFILE
Caroline MacMillan