Caroline MacMillan
Brockton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Emergency Gas Dispatcher
Eversource Gas of Massachusetts
995 Belmont St Brockton, MA
08.2022 - Current
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Consistently meet performance metrics for call handling, contributing to the overall success of the department.
- Communicate with drivers and personnel to coordinate timely arrival for emergencies or service calls.
- Directed dispatching, routing, and tracking of service vehicles.
- Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provide exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promote teamwork among colleagues by proactively assisting others when needed.
- Oversee route and condition of field units to manage daily schedule and maintain organized shifts.
Certified 911 Public Safety Telecommunicator
City of Brockton Police Deptartment
7 Commercial St Brockton, MA
12.2011 - 08.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Enhanced communication between first responders by diligently relaying critical information and updates.
Education
Certified Dental Assistant - Dental Assisting
Southeastern Technical Institute
South Easton, MA06.1984
Skills
- Data Entry
- Dispatching procedures
- Prioritizing calls
- Schedule Management
- Multitasking Abilities
- Call Center Software-Omni, Click Schedule, Microsoft Office
Timeline
Emergency Gas Dispatcher
Eversource Gas of Massachusetts
08.2022 - Current
Certified 911 Public Safety Telecommunicator
City of Brockton Police Deptartment
12.2011 - 08.2022
Certified Dental Assistant - Dental Assisting
Southeastern Technical Institute