Caroline McNeely
Columbia,SC
Summary
Public Health graduate with experience in healthcare support, administrative coordination, and customer service. Organized, adaptable, and detail-oriented with strong communication and time-management skills.
Overview
4
4
years of professional experience
Work History
Server
LJ's Par and Grill
Lexington, South Carolina
05.2026 - 09.2026
- Served on average 50+ guests per shift, increasing profit through timely table turnover and increased upselling success.
- Delivered outstanding customer service while boosting food and beverage sales through tailored recommendations.
- Maintained clean, organized, and compliant atmosphere in dining, service, and kitchen areas to enhance guest experience.
- Efficiently processed cash and credit transactions, balancing high-volume sales with accuracy.
- Advocated for responsible alcohol service, prioritizing guest safety and adherence to legal regulations.
- Collaborated with team members to streamline workflow, resulting in improved service quality and guest satisfaction.
- Trained new team members on restaurant policies, point of service systems, and guest interactions to ensure consistent service and drive sales.
Assistant Sales Consultant
ETC Producers Residential & Commercial Renovations and Remodeling
Lexington, South Carolina
05.2025 - 05.2026
- Consulted directly with residential and commercial clients to understand their renovation, remodeling, and improvement goals, preferences, and project requirements
- Educated clients on available products, materials, and project options while helping them select solutions that aligned with their needs and budget
- Prepared detailed, descriptive job specifications and project lists based on client consultations to clearly communicate requested work and project expectations
- Coordinated client phone calls, gathered project details, and scheduled consultations to ensure organized appointment management.
- Conducted final walkthroughs with customers upon completion, reviewed finished work, notated any outstanding questions or concerns, and collected final payments
- Maintained regular communication with clients throughout the renovation process, providing professional customer service and ensuring questions and concerns were notated and addressed promptly
Volunteer Coach
Girls on the Run
Columbia, South Carolina
02.2025 - 04.2025
- Implemented the Girls on the Run curriculum focusing on self-esteem and leadership.
- Lead practice sessions on running, teamwork, and confidence-building.
- Inspired participants to establish and reach personal goals.
- Cultivated an inclusive atmosphere that encouraged teamwork and collaboration.
- Delivered personalized support to participants, boosting confidence and engagement.
- Collaborated with fellow coaches and volunteers to create an empowering experience.
- Supported head coach by implementing drills and exercises during practice sessions.
- Ensured safety and well-being by monitoring activities.
Server, Host
Publico at Bull Street
Columbia, South Carolina
09.2023 - 09.2024
- Served on average 70+ guests per shift, increasing profit through timely table turnover and increased upselling success.
- Delivered outstanding customer service while boosting food and beverage sales through tailored recommendations.
- Maintained a clean, organized, and compliant atmosphere in dining, service, and kitchen areas to enhance guest experience.
- Efficiently processed cash and credit transactions, balancing high-volume sales with accuracy.
- Advocated for responsible alcohol service, prioritizing guest safety and adherence to legal regulations.
- Collaborated with team members to streamline workflow, enhancing service quality and guest satisfaction.
- Trained 7 new team members on restaurant policies, point of service systems, and effective guest interactions to drive sales and promote menu specials.
Rehabilitation Aide
Midlands Orthopedics and Neurosurgery
Columbia, South Carolina
06.2022 - 08.2023
- Guided patients in equipment use and exercise routines to enhance recovery outcomes.
- Assisted in patient treatment with therapeutic modalities, including heat/cold packs and whirlpool therapy, to promote comfort and healing.
- Provided non-contact support to physical therapists, ensuring a safe work environment.
- Performed patient service representative duties, including patient greetings, appointment scheduling, and record maintenance.
- Maintain a clean and safe treatment environment.
- Oversaw supply inventory to ensure seamless clinic operations.
- Collaborated with clinicians and medical representatives, gaining exposure to sales interactions and product demonstrations in clinical settings.
- Shadowed physician assistants in orthopedic surgeries, learning about surgical procedures and teamwork with medical device representatives.
Education
Bachelor of Arts - Public Health
Arnold School of Public Health, University of South Carolina
Columbia, SC05-2025
Skills
- Client support and customer service
- Effective communication skills
- Conflict resolution
- Coordinating and scheduling appointments and meetings
- Mentorship and training
- Assessment of needs
- Data organization and management
- Collaborative teamwork
- Professional communication skills
- Building and maintaining workplace relationships
- Proficient in Microsoft Suite applications
- Presentation delivery skills
- Prioritization of tasks
- Handling sensitive information securely
- Interdepartmental collaboration
- Inventory oversight and management
- Standard operating procedures
- Adaptability and flexibility
Timeline
Server
LJ's Par and Grill
05.2026 - 09.2026
Assistant Sales Consultant
ETC Producers Residential & Commercial Renovations and Remodeling
05.2025 - 05.2026
Volunteer Coach
Girls on the Run
02.2025 - 04.2025
Server, Host
Publico at Bull Street
09.2023 - 09.2024
Rehabilitation Aide
Midlands Orthopedics and Neurosurgery
06.2022 - 08.2023
Bachelor of Arts - Public Health
Arnold School of Public Health, University of South Carolina