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Caroline Munguia
Austin,TX
Summary
Dynamic business leader with a proven track record in revenue growth and customer relationship management. Expert in data-driven strategies, I foster team excellence and talent acquisition, driving operational efficiency and high retention rates. Recognized for cultivating client connections that enhance brand loyalty and profitability.
Overview
10
10
years of professional experience
Work History
Store Director
J.Crew
Austin
10.2021 - Current
- Increase revenue YOY. Utilize quarterly results to improve growth strategies and implement new systems to raise volume goals. Establish clear expectations for team, and hold management staff accountable to maintaining positive volume increases month over month.
- Analyze operational & financial statements for favorable profitability ratios. A focus on impacting P&L/EBITDA through daily efficiency in operations and through team performance to increase gross margin. Provide feedback to home office partners around cost saving measures, more effective initiatives concerning marketing, allocation, and brand engagement.
- Built a talent pipeline and network within business area and expanding on team's grapevine, surrounding community, and other retailers within Austin for top talent. Recognition, collaborative feedback assessments, and proactive identification of excellent performance has led to high retention, yearly promotions (within store's four walls and within company), and successful drive toward preferable results.
- Cultivate customer relationships as the top priority for the business. Always on the lookout for opportunities to create new relationships, coach and train team on clienteling and fostering these established connections for continue volume growth. Create a portfolio of clients and an easy, digestible method for remembering client details, preferences, and special tastes.
Assistant Manager
J.Crew
Austin
07.2020 - 10.2021
- Ownership over brand experience, and led loyalty both through meeting credit card application targets and loyalty program email capture in store. Delivered highest email capture in company from the onset of management role. Collaborated with Store Director to create system of accountability for associates to maintain consistent output.
- Analyzed business data to ensure proper associate training around product and styling, and led other members of management increasing store metrics. Through KPI metrics, store dashboards, and other procured reports I was able to effectively change strategy day to day to exceed goals or regroup with another approach.
- Worked to build key relationships with surrounding retail leaders and clientele. Keeping a finger on the pulse of our community and surroundings for new client relationships, partnerships, and potential collaborations.
- Developed and implemented training programs that ensured operational efficiency, created top performers, and maintained consistency in new staff, tenured staff, and bench talent.
Store Manager & Assistant Manager
Pier 1 Imports
Chicago
09.2016 - 02.2020
- Trained and developed a new management team for optimal performance focused on creating client relationships and effective training.
- Managed operational processes to source cost saving measures, efficiency, and better workload overall.
- Initiated a management overhaul including performance management documentation, promotions/demotions within the store, and hired management staff that met the needs of the business.
- Retained top talent, and was able to advance new hires to become high performing additions to the store staff.
Education
Bachelor of Science - Computer Science
DePaul University
Chicago, IL06.2017
Skills
- Data-driven platforms expertise
- Revenue growth
- Customer relationship management
- Team building and leadership
- Talent acquisition strategies
- Business analysis and acumen
- Training and development
References
References available upon request.
Timeline
Store Director
J.Crew
10.2021 - Current
Assistant Manager
J.Crew
07.2020 - 10.2021
Store Manager & Assistant Manager
Pier 1 Imports
09.2016 - 02.2020
Bachelor of Science - Computer Science
DePaul University