Caroline Ocampo

Supported healthcare payment and claims operations by reviewing cases related to insurance payments, HSA transactions, and provider reimbursements. Investigated and resolved complex payment issues to ensure accurate processing and timely resolution for patients and healthcare providers. Collaborated with internal teams and insurance carriers to reconcile discrepancies while maintaining detailed documentation within internal systems.

• Managed and tracked a high volume of claims and payment cases while maintaining accurate documentation and case records.
• Coordinated with insurance companies and internal departments to investigate payment discrepancies and ensure proper reimbursement.
• Maintained organized records and system documentation to support operational workflows and case resolution.
• Identified claim processing issues and escalated complex cases for additional review when necessary.
• Ensured timely resolution of payment and reimbursement inquiries while maintaining strong attention to detail.

• Delivered personalized customer service and product recommendations to increase sales and customer satisfaction.
• Managed merchandising displays and organized inventory to support promotional campaigns.
• Processed transactions and assisted customers with credit applications and promotions.
• Maintained accurate inventory levels and organized product displays.
• Followed company policies, transaction security procedures, and loss prevention guidelines.