CAROLINE PARRENO
El Patron
Queens,US
9
years of professional experience
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Work History
Host/Server
1 Year 5 Months- Welcomed and seated guests, ensuring optimal dining experience and prompt service.
- Managed seating arrangements efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Resolved customer complaints swiftly, maintaining high standards of service quality.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
Dental Supervisor
2 Years- Managed workflow efficiency, optimizing patient scheduling and reducing wait times for treatments.
- Conducted performance evaluations for dental team members, fostering professional development and accountability.
- Monitored inventory of office supplies, reducing costs through effective resource management strategies.
- Developed training materials for front desk procedures, improving onboarding efficiency for new hires.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image.
- Collected room deposits, fees, and payments.
Dental Assistant
2 Years 8 Months- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for the number of procedures daily.
- Staged tray for procedures by arranging dental instruments and equipment.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Monitored patient comfort and safety during dental procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted in making impressions for crowns, bridges, dentures or other prostheses.
PHARMACY CLERK
3 Years 3 Months- Stocked shelves, rotated stock and checked for expired medications.
- Communicated directly with doctors' offices via telephone, fax and email.
- Processed medical insurance claims, posting bill amounts and calculating copayments.
- Received and stored incoming supplies, verifying quantities against invoices.
- Assisted lead pharmacist with compounding and dispensing medications as prescribed by doctors.
- Prepared prescription labels by typing or operating computer and printers.
- Answered inquiries regarding prescription refills, insurance claims and product inventory.
- Checked prescriptions for appropriate dosage, drug interactions and allergies prior to dispensing.
- Prepared, maintained and recorded inventories, receipts, purchases and deliveries, using variety of computer screen formats
- Operated cash register to process cash and credit sales.
- Provided customers with information about uses, effects and interactions of drugs.
- Referred callers to pharmacist when necessary.
- Prepared prescription labels by typing and operating computer and printer.
- Compounded, packaged and labeled pharmaceutical products, under direction of pharmacist.
- Greeted customers and helped them locate merchandise.
- Received, store, and inventory pharmaceutical supplies and medications, check for out-of-date medications and notified pharmacist when inventory levels were low
- Restocked storage areas, replenishing items on shelves.
- Maintained and clean equipment, work areas, and shelves.
- Calculated anticipated drug usage for prescribed period.
- Accepted prescriptions for filling, gathering, and processing necessary information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
COMPLETED
HIGH SCHOOL DIPLOMA
Skills
Patient communication
Timely scheduling
Team collaboration
Patient relations
Organization and multitasking
Relationship building
Conflict resolution
Positive attitude
Patient support
Warm and friendly
Personal Information
Timeline
Host/Server
El Patron
03.2025 - 08.2026Read More
Dental Supervisor
Brooklyn Dental Professional
03.2023 - 03.2025Read More
Dental Assistant
Golden Dental Care
07.2020 - 03.2023Read More
PHARMACY CLERK
Elmhurst Drug Center
03.2017 - 06.2020Read More
Brooklyn academy high
HIGH SCHOOL DIPLOMA
Read More
COMPLETED
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