Caroline Pratt
Franklin,TN
Summary
Driven by a passion for enhancing customer experiences, I excelled at Jeni's Ice Cream, mastering customer engagement and brand awareness. My diverse background, from styling at Glamour Formals to extensive volunteer work, showcases my leadership and community service skills. Achievements include significant improvements in customer satisfaction and a broadened social media presence, reflecting my ability to connect and lead effectively. Media training with Alan Dysert has allowed me to expand my skills and knowledge within the media and journalism field.
Overview
2
2
years of professional experience
Work History
Ambassador
Jeni's Ice Cream
05.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Scooped Ice cream, Introduced customers to new flavors, learned flavor facts
- Kept the store sanitized and consistently clean by flipping buckets, doing dishes, wiping counters, etc.
Babysitter
Babysitters
11.2022 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Drove the children to sports practices
Stylist
Glamour Formals
09.2022 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Organized sales area and work station to showcase products and boost sales.
- Picked out dresses for girls based on their wants
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Consistently kept the store clean and organized by organizing the racks and sweeping the store
Volunteer
Grace Works
04.2024 - 08.2024
- Worked food pantries
- Worked food banks
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Volunteer
Big Fluffy Dog Rescue
07.2024 - 07.2024
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Cleaned the kennels
- Walked the dogs and built relationships with them
- Bathed the dogs
Volunteer
Leaving Legacies Foundation
10.2023 - 10.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Fred J Page High School
Franklin, TN05.2025
Skills
- Customer Education
- Brand Awareness
- Customer Engagement
- Social Media Management
- Community Service Skills
- Leadership Skills
- Wide-Ranging Childcare Experience
Timeline
Volunteer
Big Fluffy Dog Rescue
07.2024 - 07.2024
Ambassador
Jeni's Ice Cream
05.2024 - Current
Volunteer
Grace Works
04.2024 - 08.2024
Volunteer
Leaving Legacies Foundation
10.2023 - 10.2023
Babysitter
Babysitters
11.2022 - Current
Stylist
Glamour Formals
09.2022 - Current
High School Diploma -
Fred J Page High School
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