Caroline Riley Mathison
Hospitality Professional
Charlotte,NC
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
17
17
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Personal Assistant and Hospitality Manager
Charlotte Lucas Interior Design
03.2023 - Current
- Scheduling Medical Appointments
- Personal Care Assistance
- Running errands, shipping packages
- Oversee day-to-day operations of the household
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Developed and implemented activities to improve clients' quality of life.
Owner/ Operator/ Private Chef/ Catering
The Lovely Gourmet
03.2013 - Current
- Preparing and serving food and beverages at events.
- Collaborating with clients to create customized menus.
- Managing inventory and ordering supplies as needed.
- Ensuring food safety and sanitation standards are met.
- Transporting and setting up equipment and supplies at event locations.
Cooking Connection Manager
H-E-B Grocery Company
03.2018 - 01.2019
- Responded to Customer cooking inquiries with credible and accurate information while providing superior customer service
- Managed department workflow and schedules to attain 100% completion of SOPs on a daily basis
- Utilized department best practices and SOP’s to achieve and track department budget and metrics
- Managed department staff to include: interviewing, hiring, training and development, delivering on-time Performance Appraisals, providing feedback, scheduling
- Planned, built and maintained required displays based on company plan-o-grams
- Completed and distributed all required reports and paperwork so that accounting statements accurately reflected departmental performance
- Utilized all department SOPs and department procedures to minimize product shrink
- Maintained positive daily vendor relationships
- Ensured that all federal, state, and company regulations and standards for product freshness, food safety, refrigeration, and sanitation were met
- Researched and analyzed potential or existing process breakdowns and worked with necessary employees to identify and solve problems
- Actively focused attention on efforts that led to organizational growth, cost control, and profitability
- Displayed and cooked products and explained features to customers, including planning, gathering, and arranging an attractive presentation
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Independent Cooking Instructor
Cook, Learn, Grow
04.2017 - 02.2018
- Taught children ages 5-15 about food literacy (what real food is, where it comes from and how to prepare it) through hands-on cooking classes during afterschool enrichment programs and summer camps
Assistant Resident Chef
Sur La Table
02.2016 - 12.2016
- Promoted from Chef Instructor to Culinary Lead to Assistant Resident Chef within 6 months
- Led cooking classes for 4-16 people blending culinary talent, teaching skills and entrepreneurial spirit to support the Resident Chef in driving business results/ achieving sales objectives
- Planned and executed all private events of parties of 16 or greater to customer’s specifications
- Managed 15 employees and their schedules in the kitchen
- Responsible for a 42% rise in culinary sales
- Ambassador for the SLT brand by marketing classes, sales and promotions to local community
Project Coordinator/Financial Analyst
Peregrine Midstream Partners
11.2013 - 06.2016
- Recorded all procurement for re-build of natural gas storage facility
- Balanced all accounts payable/accounts receivable
- Tracked expenditures within capital budget, coded invoices to anticipate future exposure
- Audited and maintained all purchase orders, work orders and change orders
- Drafted documents for general counsel and CFO including service agreements and general contracts
- Submission of credit applications, W-9 and trade references to establish vendor relationships
Villa Assistant Manager and Cooking Demonstration Coordinator
Rhodes International School of Cuisine
09.2012 - 01.2013
- Assisted with daily cooking demonstrations and helped organize guest excursions throughout Italy
- Facilitated purchasing from local purveyors and farms
- Oversaw digital and word-of-mouth marketing campaign which lead to 60% increase in guest occupancy
International Manager
Leather Miracles LLC
09.2008 - 12.2011
- Oversaw a 200-employee partnering manufacturing facility from research and design to product shipment
- Arranged travel, dining, and entertainment for clients and vendors
- Represented the company as the first sales representative to China, growing business by 25%
- Led a new product launch that resulted in 100% sales increase for 3 consecutive bi-annual sales periods
Education
Master of Science - Hospitality Management
University of Houston
Houston, TX05.2018
Bachelor of Arts - Political Science
North Carolina State University
Raleigh, NC05.2008
Associate of Arts - Culinary Arts
California Culinary Academy
San Francisco, CA 01.2012 - 12.2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Strategic planning
- Staff management
- Business administration
Certification
100 Hour Yoga Teacher Training
Languages
Spanish
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Personal Assistant and Hospitality Manager
Charlotte Lucas Interior Design
03.2023 - Current
Cooking Connection Manager
H-E-B Grocery Company
03.2018 - 01.2019
Independent Cooking Instructor
Cook, Learn, Grow
04.2017 - 02.2018
Assistant Resident Chef
Sur La Table
02.2016 - 12.2016
Project Coordinator/Financial Analyst
Peregrine Midstream Partners
11.2013 - 06.2016
Owner/ Operator/ Private Chef/ Catering
The Lovely Gourmet
03.2013 - Current
Villa Assistant Manager and Cooking Demonstration Coordinator
Rhodes International School of Cuisine
09.2012 - 01.2013
Associate of Arts - Culinary Arts
California Culinary Academy
01.2012 - 12.2012
International Manager
Leather Miracles LLC
09.2008 - 12.2011
Master of Science - Hospitality Management
University of Houston
Bachelor of Arts - Political Science
North Carolina State University
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