Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Robinson

Summary

A highly organized, punctual, and professional individual, possessing exceptional interpersonal and customer service capabilities, with a demonstrated ability to manage multiple tasks simultaneously. I have an extensive background in the food and beverage sector, with experience in various roles including bartending, serving, as well as the opening and closing of dining establishments.

Overview

8
8
years of professional experience

Work History

Vip Attendant

Graton Resort & Casino
07.2024 - Current
  • Provided outstanding service to high-limit and VIP guests, including complimentary items and assistance with any requests.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.

Server

The Taste Of Tea
10.2023 - 06.2024
  • Ensure a hospitable and warm setting to provide guests with a homely experience.
  • Ensured proper communication among team members regarding all tables and orders.
  • Educated customers on various tea types and benefits to enhance their knowledge.

Bar Server

Daiquiri Deck, Siesta Key Beach
01.2021 - 09.2022
  • Introducing and guiding our bar guests to a selection of 12 daiquiri flavors and over 20 combinations
  • Crafted a variety of specialty hurricane-size cocktails.
  • Ensured compliance with age-related regulations for clients.
  • Hosted numerous yearly bar crawls and daily live music events.
  • Operated efficiently in high-traffic late-night settings as the bar transitioned into a nightclub.

Server

Speaks Clam Bar
12.2019 - 01.2021
  • Tray Service and Tableside Service including bread, water, and bottle service for all guests
  • “Romanced” and created an experience for guests while upselling menu items, and obtaining the ambiance of the restaurant
  • Memorized restaurant’s wine stock, leading to daily wine sales of $100 plus

Lead Server

Carrabba's Italian Grill
02.2019 - 12.2019
  • Perform nightly closing procedure, as well as monitoring and delegating side work duties to the nightly team
  • Guide guests through menus while demonstrating knowledge of food, beverages, and ingredients

Trainer Assistant

9round Fitness
02.2017 - 07.2019
  • Contributed to membership sales by showcasing workout routines to guests.
  • Made cold calls to businesses and potential customers.
  • Addressed and resolved any customer complaints with empathy.
  • Delivered information on established guidelines and protocols.
  • Shared visual content to enhance online presence.

Assistant Bar Manager

Burger & Beer Joint
06.2018 - 02.2019
  • Introducing and guiding our diners to a selection of 28 craft beers and specialty spirits
  • Trained on checking customer ID’s
  • Knowledge of Mixology
  • Ensuring a clean and well-stocked bar, coordinate orders between bar and kitchen
  • Bar Duties included: Creating Drinks, Take Inventory, Change Kegs, prepare server drinks

Education

Marketing

University of South Florida
Tampa, FL

Associate Degree -

State College Of Florida, Bradenton Campus
Bradenton
08.2021

Marketing Certification -

Manatee Technical College, Bradenton Campus
Bradenton
08.2017

Skills

  • Interpersonal skills
  • Proficient in customer service
  • Ability to multitask
  • Experience within the food and beverage industry
  • Expertise in bar operations
  • Background in serving
  • Participation in restaurant openings
  • Restaurant closing

Timeline

Vip Attendant

Graton Resort & Casino
07.2024 - Current

Server

The Taste Of Tea
10.2023 - 06.2024

Bar Server

Daiquiri Deck, Siesta Key Beach
01.2021 - 09.2022

Server

Speaks Clam Bar
12.2019 - 01.2021

Lead Server

Carrabba's Italian Grill
02.2019 - 12.2019

Assistant Bar Manager

Burger & Beer Joint
06.2018 - 02.2019

Trainer Assistant

9round Fitness
02.2017 - 07.2019

Marketing Certification -

Manatee Technical College, Bradenton Campus

Marketing

University of South Florida

Associate Degree -

State College Of Florida, Bradenton Campus

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Caroline Robinson