Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caroline Rojas

Cape Coral,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Manager of Operations

TRANSAFE EXPRESS LLC
02.2019 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Clinic Manager of the Pre-Doctoral Dental Clinic

Nova Southeastern University College Of Dental Med
04.2014 - 01.2019
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed policies and procedures for effective pharmacy management.
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Budgeted for resources to control expenditure and maximize profits.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Developed and implemented team building activities to foster collaboration and improve employee morale.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Clinic Manager of the Post Graduated Dental Clinic

Nova Southeastern University College Of Dental Med
12.2004 - 04.2014
  • Developed policies and procedures for effective pharmacy management.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
  • Collaborated with store manager to maintain daily operations.
  • Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Liaised with health insurance companies to process insurance claims and maximize reimbursements.
  • Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Communicated with patients, ensuring that medical information was kept private.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.

Patient Care Coordinator Post Grad Clinics

Nova Southeastern University College Of Dental Med
01.2001 - 12.2004
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Resolved customer complaints using established follow-up procedures.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Verified patient insurance eligibility and entered patient information into system.

Dental Assistant

Nova Southeastern University College Of Dental Med
06.1998 - 01.2001
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared patient x-rays and images for dentist review.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Prepared patient X-rays and images for review by dentist.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Monitored patient comfort and safety during dental procedures.

Education

Bachelor of Science - Business Administration

Nova Southeastern University
Davie, FL
06.2008

Certificate - Dental Assisitant

Broward College
Fort Lauderdale, FL
06.1998

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.1994

Skills

  • Strategic Planning

  • Logistics

  • Business Management

  • Staff training/development

  • Staff Management

  • Employee Development

  • Employee reviews

  • Desktops, Laptops, and Mobile Devices

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Manager of Operations

TRANSAFE EXPRESS LLC
02.2019 - Current

Clinic Manager of the Pre-Doctoral Dental Clinic

Nova Southeastern University College Of Dental Med
04.2014 - 01.2019

Clinic Manager of the Post Graduated Dental Clinic

Nova Southeastern University College Of Dental Med
12.2004 - 04.2014

Patient Care Coordinator Post Grad Clinics

Nova Southeastern University College Of Dental Med
01.2001 - 12.2004

Dental Assistant

Nova Southeastern University College Of Dental Med
06.1998 - 01.2001

Bachelor of Science - Business Administration

Nova Southeastern University

Certificate - Dental Assisitant

Broward College

High School Diploma -

North Miami Beach High School

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Caroline Rojas