Caroline Salemi
Wallingford,Connecticut
Summary
A former manager and customer service representative excited to embark on a new career path. With skills in ICD-10 and CPT coding I'm excited to join an organization and help people.
Overview
6
6
years of professional experience
Work History
Quality Assurance Agent
Mueller Reports
Remote
05.2021 - 10.2022
- Checked home inspection reports for compliance with process standards.
- Inspected and edited reports to meet the client's expectations.
- Trained on multiple different clients
Covid-19 Infoline Agent
Calculated Hire
01.2020 - 05.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
Test Center Manager
Pearson VUE
Wallingford, CT
05.2019 - 05.2020
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Organized store and maintained high standards for cleanliness of testing room, waiting room and stockroom.
- Supervised staff performing daily activities.
- Kept testing materials secured and confidential to prevent cheating.
- Troubleshot problems with computers used in diverse tests.
- Trained staff in policies and procedures.
Customer Service Representative
Edible Arrangements
Wallingford, CT
10.2016 - 05.2018
- Prepared reports recording customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Acted as liaison with local stores to resolve customer issues
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Through phone and chat interactions responded to inquiries or to notify them of claim investigation results or any planned adjustments
- Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Education
High School Diploma -
Lyman Hall High School
Wallingford, CT06-2014
Some College (No Degree) - Medical Coding Certificate
Charter Oak State University
New Britain, CTSkills
- Schedule creation
- Data management
- Organizational skills
- Team management
- Credit card payment processing
- Problem-solving abilities
- Customer relations
- Documentation skills
- Process review experience
References
References available upon request.
Timeline
Quality Assurance Agent
Mueller Reports
05.2021 - 10.2022
Covid-19 Infoline Agent
Calculated Hire
01.2020 - 05.2021
Test Center Manager
Pearson VUE
05.2019 - 05.2020
Customer Service Representative
Edible Arrangements
10.2016 - 05.2018
High School Diploma -
Lyman Hall High School
Some College (No Degree) - Medical Coding Certificate
Charter Oak State University
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