Caroline Schwem
Aubrey,TX
Summary
Accomplished assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
White House Black Market
2019.07 - Current
- Responsible for making business plans and goals
- Maintaining inventory allocations to standard.
- Enhanced store appearance by implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Estee Lauder/Clinique Business Manager
Macy's
2011.03 - 2021.03
- Responsible for educating and training a store team
- Tasked with maintaining merchandising
- Experience in different departments such as apparel.
Assistant Store Manager
Talbots Outlet
2008.02 - 2011.03
- Assisted the Store Manager in analyzing sales data to identify trends for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns to significantly raise customer satisfaction.
Education
Masters is Business Administration - Business Administration
Louisiana State University
09.2017
Skills
- 20 years of experience in meeting and surpassing store goals.
- Proficient in computer skills with programs such as Microsoft Office and Dayforce.
- Adept at training and organizing team of colleagues.
- Experienced in customer engagement and satisfaction.
- Skilled in conflict resolution.
- Responsible for store organization and management.
Timeline
Assistant Store Manager
White House Black Market
2019.07 - Current
Estee Lauder/Clinique Business Manager
Macy's
2011.03 - 2021.03
Assistant Store Manager
Talbots Outlet
2008.02 - 2011.03
Masters is Business Administration - Business Administration
Louisiana State University
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