Caroline Shea
Fort Walton Beach,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Maintains focus and positive attitude in stressful situations and high-volume environments. Enhanced dining experiences through effective order management. Skillfully upsold high-end products, significantly boosting sales. Maintained exemplary hygiene standards, swiftly resolving customer complaints to uphold a positive reputation. Enthusiastic and reliable in providing excellent customer service.
Overview
10
10
years of professional experience
Work History
Server
Brotula's Seafood House & Steamer
03.2022 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Jackacudas Seafood & Sushi
03.2014 - 03.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
Education
No Degree - Pre-requisites
Northwest Florida State College
Niceville, FLNo Degree -
Fort Walton Beach High School
Fort Walton Beach, FL06.2010
Skills
- Guest Engagement
- Safe Food Handling
- Order Management
- Dining area maintenance
- High-volume dining
- Ordering Procedures
Timeline
Server
Brotula's Seafood House & Steamer
03.2022 - Current
Server
Jackacudas Seafood & Sushi
03.2014 - 03.2020
No Degree - Pre-requisites
Northwest Florida State College
No Degree -
Fort Walton Beach High School
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