Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Styons

Winterville,NC

Summary

Certified Pharmacy Technician with 14 years of experience in high-volume pharmacy operations. Proven expertise in prescription filling, medication management, and vaccine administration. Strong leadership skills demonstrated through effective team collaboration and training. Committed to delivering exceptional patient care and support. Certified Pharmacy Technician with background in dispensing medication, customer relations, and inventory management. Strengths include strong knowledge of pharmaceutical terminology, vaccine certified, CPR certified, ability to work under pressure, and effective communication skills with patients and healthcare team.

Overview

14
14
years of professional experience

Work History

Certified Pharmacy Technician

CVS Health
Winterville, NC
02.2011 - Current
  • Received, reviewed, dispensed and labeled hundreds of prescriptions daily with expert accuracy.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Answered customer questions regarding medication.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Entered and processed patient prescriptions in company system.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Resolved third-party rejection claims.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Trained numerous new technicians
  • Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
  • Ordered medicines daily to comply with demands and needs.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Assisted in training new employees on pharmacy procedures.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Some College (No Degree) - General Studies

Pitt Community College
Winterville, NC

Skills

  • Verifying orders
  • Ordering and stocking medications
  • Aseptic techniques
  • Stocking shelves
  • Drug inventory control
  • Proper labeling procedures
  • Pharmacy operations
  • Workflow Optimization
  • Resolving customer issues
  • Insurance billing
  • Inventory management
  • Patient communication
  • Medication dispensing
  • Prescription processing
  • Customer service
  • Insurance verification
  • Training new technicians
  • Organization and time management
  • Vaccine administration
  • Pharmaceutical calculations
  • CPR certification

Timeline

Certified Pharmacy Technician

CVS Health
02.2011 - Current

Some College (No Degree) - General Studies

Pitt Community College

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Caroline Styons