Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caroline Urrutia

Elizabeth,NJ

Summary

The thought “treat people how you want to be treated” has been registered in my mind as long as can remember. My parents, family members, teachers, books, and even entertainment has taught me this. Therefore, I’ve always applied this to every aspect of my life. Aside from my personal life, this concept proved to work better in my professional life. I can say I’m respectful with extensive background in hospitality industry. Being devoted to creating a positive and memorable experience for every guest comes naturally. In addition, I’m a highly-motivated employee with desire to take on new challenges with strong worth ethic, adaptability and exceptional interpersonal skills. I’ve become adept at working effectively unsupervised and quickly mastering new skills. My past employers consider me a hardworking employee with exquisite customer service, multitasking skills and time management abilities. I'm a committed career seeker with a history of meeting company needs with consistent and organized practices. I’ve excelled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Clerk

Lisbon Cleaning Inc
Newark, NJ
07.2023 - Current
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner
  • Answered phones in a courteous manner while providing excellent customer service.
  • Compiled customer information into organized databases for easy access.
  • Resolved discrepancies.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Utilized computer software programs to create reports, labels, forms.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Performed software installation, configuration, testing and maintenance activities for various ADP products.

Front Desk Lead

Hampton Inn By Hilton
Elizabeth, NJ
10.2022 - 07.2023
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities for a high volume hotel.
  • Engage directly with customers, by greeting incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Resolve any conflict with understanding, empathy and grace
  • Supervised daily operations of hotel front desk in absence of manager.
  • Stayed current on local attractions and special events to help guests with entertainment options.

Beauty Advisor

Ulta
Clark, NJ
03.2022 - 10.2022
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs or resolve specific concerns.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Described merchandise and explained use, operation and care.

Administrator

FedEx
Keasbey, NJ
08.2018 - 03.2022
  • Identified needs of customers promptly and efficiently providing services appealing to larger market.
  • Researched administrative policies, procedures and guidelines to facilitate operations to establish best practices, promoting profitability.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Assessed company operations for compliance with safety standards.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Assessed damaged property to determine the extent of damage and develop repair estimates.
  • Conducted field inspections of damaged properties to identify safety hazards, structural integrity issues, and other related damages.
  • Prepared detailed reports on findings that included photographs, diagrams, and estimated costs for repairs.
  • Developed cost-effective solutions for repairing or replacing damaged items in accordance with applicable regulations.
  • Investigated customer complaints to determine the cause of damage.
  • Assessed damage reports and determined appropriate action plans.
  • Coordinated with other departments to resolve customer issues in a timely manner.
  • Negotiated with customers regarding claims settlement agreements.
  • Analyzed product failure data and identified areas of improvement.
  • Maintained records of all damage complaints received, investigated, and resolved.
  • Conducted research to identify and report on underground utilities in a timely manner.
  • Investigated customer complaints related to utility damages resulting from excavation activities.
  • Created documents detailing the results of excavations conducted by contractors.

Education

High School Diploma -

Thomas Jefferson Arts Academy
Elizabeth, NJ
05.2018

Skills

  • Good Work Ethic
  • Professional and Mature
  • People and Communication Skills
  • Hospitality Services
  • Safety and Security Procedures
  • Conflict Management
  • Strong Problem Solver
  • Effective Planning
  • Team Oversight
  • Oral and Written Communications
  • Administrative Skills
  • First Aid/CPR
  • Supervision & Leaders
  • Interpersonal skills

Languages

English
Proficient
C2
Spanish
Proficient
C2

Timeline

Clerk

Lisbon Cleaning Inc
07.2023 - Current

Front Desk Lead

Hampton Inn By Hilton
10.2022 - 07.2023

Beauty Advisor

Ulta
03.2022 - 10.2022

Administrator

FedEx
08.2018 - 03.2022

High School Diploma -

Thomas Jefferson Arts Academy
Caroline Urrutia