Caroline Vidal
Pompano Beach,FL
Summary
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Successful in managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Excel in creative problem solving on complex operational issues to ensure overall client satisfaction and exceed company's expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
Clean Space, Inc
03.2022 - Current
- Trained personnel in equipment safety & maintenance and enforced participation in exercises focused on developing key skills. Developed safety programs to protect workers and reduce injuries.
- Worked one on one with company technicians to ensure and deliver customer satisfaction.
- Oversaw and regulated warehouse inventory. Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Oversaw upkeep of equipment, company vehicles & physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Assisted Operations Manager in organizing and overseeing assignments to drive operational excellence, including creating/negotiating proposals and assisted in designing and layout of company customized management software- Tondone.
- Entered work orders.
- Managed CRM- Salesforce.
- Interviewed, hired and evaluated employees and implemented mentoring tactics/disciplinary methods to promote positive feedback and engagement.
- Assisted in bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions under department.
- Communicated with managers of other departments to maintain transparency. Established team priorities, maintained schedules and monitored performance by coordinating regular meetings.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time in field of work and help company evolve and grow.
Customer Service Specialist
Clean Space, Inc
03.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Assisted Department Manager by entering work orders and checking on warehouse equipment.
Office Assistant
Laba Enterprise, LLC
02.2018 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted other departments as needed
Education
Some College (No Degree) - Criminal Justice
Liberty University
Lynchburg, VAHigh School Diploma -
Coral Springs High School
Coral Springs, FL05.2011
Skills
- Regulatory Standards
- Managing Parts/Warehouse Equipment
- Data/Work Order Entry
- Collaborate Cross-Functionally
- Conflict De-Escalation/Resolution
- Salesforce management
- Supervisory skills
- Administration and Reporting
- Trilingual
Certification
- IICRC Certification for Commercial Carpet Technician
- IICRC Certification for Commercial Carpet Maintenance Technician
- IICRC Certification for Trauma & Crime Scene Technician
- Florida Notary License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Department Manager
Clean Space, Inc
03.2022 - Current
Customer Service Specialist
Clean Space, Inc
03.2021 - 03.2022
Office Assistant
Laba Enterprise, LLC
02.2018 - 03.2020
Some College (No Degree) - Criminal Justice
Liberty University
High School Diploma -
Coral Springs High School
- IICRC Certification for Commercial Carpet Technician
- IICRC Certification for Commercial Carpet Maintenance Technician
- IICRC Certification for Trauma & Crime Scene Technician
- Florida Notary License
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