Caroline Watson
618 Lovers Lane, Alto,Texas
Summary
Detail-oriented Case Manager with a proven ability in client coordination and effective communication. Skilled in fostering relationships with healthcare providers and social services to streamline client assessments and ensure access to essential health services.
Overview
26
26
years of professional experience
Work History
Case Manager
Texas Health and Human Services
Rusk, Texas
05.2020 - Current
- Efficiently completed daily tasks with precision and accuracy.
- Coordinated client assessments to evaluate eligibility for health services.
- Facilitated effective communication between clients and service providers.
- Cultivated trusting relationships with social services, healthcare providers, and governmental agencies.
Medication Aide
Azalea Place
Henderson, Texas
01.2018 - 04.2020
- Prepared medication carts to ensure timely distribution.
- Assisted nursing staff with resident care and needs.
- Maintained accurate medication records for compliance.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
Caregiver
Choice Plus Care
Tyler, Texas
03.2017 - 03.2018
- Provided personal care and assistance to clients with daily activities.
- Communicated effectively with clients, families, and healthcare professionals.
- Supported emotional well-being through companionship and active listening.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Customer Service Representative
StarTek
Grand Junction, Colorado
07.2016 - 03.2017
- Managed high-volume customer inquiries through phone and chat channels.
- Resolved customer issues efficiently using company support systems.
- Maintained knowledge of current promotions, products, and services for effective support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Etech
Nacogdoches, Texas
04.2012 - 06.2016
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Documented customer interactions accurately for future reference and follow-up.
Policy Issuance Supervisor
Chris-Leef General Agency
Shawnee Mission, KS
02.2012 - 05.2012
- Managed workflow by coordinating schedules and allocating resources effectively.
- Edited and proofread policy drafts for accuracy, consistency, and professionalism.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Office Manager
CNA Insurance
Overland Park, Kansas
05.1999 - 12.2001
- Managed daily office operations to ensure a smooth workflow.
- Maintained office supplies inventory and placed timely orders as needed.
- Supported the preparation of reports and presentations for management meetings.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Bachelor of Arts - English, History and Education
Stephen F. Austin State University
Nacogdoches, TX12-1996
Skills
- 5 years experience in admissions in a state hospital facility
- Avatar
- Microsoft Excel and Word
- Data entry and management
- Technical writing
- Customer service and support
- Staff supervision and training
- Accounts receivable and collections
- Effective communication skills
Timeline
Case Manager
Texas Health and Human Services
05.2020 - Current
Medication Aide
Azalea Place
01.2018 - 04.2020
Caregiver
Choice Plus Care
03.2017 - 03.2018
Customer Service Representative
StarTek
07.2016 - 03.2017
Customer Service Representative
Etech
04.2012 - 06.2016
Policy Issuance Supervisor
Chris-Leef General Agency
02.2012 - 05.2012
Office Manager
CNA Insurance
05.1999 - 12.2001
Bachelor of Arts - English, History and Education
Stephen F. Austin State University
Similar Profiles
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
Brenda F. CalvinBrenda F. Calvin
Nurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services CommissionNurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services Commission
Denise Lozano-CoakleyDenise Lozano-Coakley
IDD MFP Emergency Transition Coordinator at Texas Health and Human ServicesIDD MFP Emergency Transition Coordinator at Texas Health and Human Services
Liga Praulina PhillipsLiga Praulina Phillips
Manager III at Texas Health and Human Services CommissionManager III at Texas Health and Human Services Commission
Oscar GonzalezOscar Gonzalez
CNC Machinist at Riley Power GroupCNC Machinist at Riley Power Group