Caroline Yoss
Penngrove,CA
Summary
Experienced social services professional passionate about combining knowledge of social systems with therapeutic approaches to support clients holistically. Skilled in building trust and applying strength-based strategies to empower individuals in achieving their goals. Committed to enhancing care delivery systems and promoting health equity by identifying and addressing barriers to access.
Overview
6
6
years of professional experience
Work History
Data & CalAIM Program Coordinator
Homeward Bound of Marin
Novato, CA
09.2022 - Current
- Support integrated healthcare and housing services across 11 shelter and permanent supportive housing sites serving high-need populations
- Collaborate with clinicians, case managers, and community providers to coordinate whole-person care addressing mental health, substance use, and chronic health conditions
- Provide training and reflective supervision to staff on trauma-informed engagement, documentation, and participant-centered care planning
- Identify systemic and relational barriers to care and develop responsive interventions to improve participant outcomes
Data Coordinator / Employment Liaison
Homeward Bound of Marin
Novato, CA
09.2022 - 07.2024
- Facilitated weekly life skills and professional development groups emphasizing communication, emotional regulation, and goal setting
- Conducted one-on-one supportive sessions focused on strengths identification, motivation, and personal development
- Built trusting relationships with participants navigating trauma, housing instability, and mental health challenges
Whole Person Care Case Manager
Ritter Center
San Rafael, CA
08.2021 - 08.2022
- Managed a caseload of 30–35 unhoused, dual-diagnosed adults using comprehensive biopsychosocial assessments
- Developed individualized care plans addressing mental health, substance use, housing stability, and interpersonal stressors
- Delivered trauma-informed crisis intervention and emotional support during acute situations
- Participated in multidisciplinary case conferences and maintained detailed clinical documentation
Whole Person Care Administrative Assistant
Ritter Center
San Rafael, CA
08.2020 - 08.2021
- Supported program operations and care delivery through training development, documentation systems, and data analysis
- Assisted in creating resources to improve staff consistency in trauma-informed and client-centered practices
Education
Bachelor of Arts - Sociology
California State University, Chico
05-2020
Skills
- Trauma-Informed Care
- Crisis Intervention
- Motivational Interviewing
- Case Management
- Group Facilitation
- Psychosocial Assessment
- Substance Use & Dual Diagnosis Support
- Interpersonal & Therapeutic Communication
- Documentation & Data Analysis
- Cultural Humility & Systems Awareness
Timeline
Data & CalAIM Program Coordinator
Homeward Bound of Marin
09.2022 - Current
Data Coordinator / Employment Liaison
Homeward Bound of Marin
09.2022 - 07.2024
Whole Person Care Case Manager
Ritter Center
08.2021 - 08.2022
Whole Person Care Administrative Assistant
Ritter Center
08.2020 - 08.2021
Bachelor of Arts - Sociology
California State University, Chico