CAROLL ARAGON
Riverside,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
ALLSTATE INSURANCE , EDS AGENCY
02.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contribute to sales growth by upselling products and services based on individual customer requirements.
LICENSE SALES PROFESSIONAL
ALLSTATE INSURANCE , KEITH DOAKES AGENCY
06.2019 - 04.2022
- Continuously updated knowledge on market trends to stay competitive and offer relevant advice to clients.
- Collaborated with teammates to strategize joint sales efforts, enhancing overall team performance.
- Assisted customers in filing claims promptly, ensuring a smooth experience during difficult times.
- Exceeded monthly sales targets consistently by identifying potential clients and presenting tailored insurance solutions.
- Developed strong relationships with clients, leading to increased referrals and repeat business.
- Generated new leads through cold calling, networking events, and social media outreach.
- Maintained a high level of product knowledge, resulting in successful sales pitches and closing deals.
- Managed client portfolios diligently, keeping records up-to-date and ensuring seamless policy renewals or adjustments as required.
Sales Representative
STRONG TIE INSURANCE AGENCY
09.2015 - 03.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
DENTAL ASSISTANT CERTIFICATION - Dental Hygiene
SUMMIT COLLEGE
Colton, CA11-2013
Skills
- Customer satisfaction experience
- Professional office skills
- Scheduling
- Follow-up skills
- Documentation
- Office equipment proficiency
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
ALLSTATE INSURANCE , EDS AGENCY
02.2023 - Current
LICENSE SALES PROFESSIONAL
ALLSTATE INSURANCE , KEITH DOAKES AGENCY
06.2019 - 04.2022
Sales Representative
STRONG TIE INSURANCE AGENCY
09.2015 - 03.2019
DENTAL ASSISTANT CERTIFICATION - Dental Hygiene
SUMMIT COLLEGE
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