Caroll Veloz
70 Parkway N 3D,NY
Summary
Creative and artistic team player. With a big passion to provide positive customer experience to build loyal customer base. Talented and skilled multitasker. Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
10
10
years of professional experience
Work History
28 Liberty St USHG
USHG, The Modern
New York, NY
09.2022 - Current
- Created detailed reports regarding attendance, budgeting, staffing needs and other operational data post-event.
- Monitored guest feedback and responded to inquiries in a timely manner.
- Greeted guests upon arrival and provided information about the event activities.
- Developed strategies for maximizing participation levels at events.
- Tracked expenses associated with each event and ensured accuracy of invoices.
- Addressed any issues or complaints from guests in a professional manner.
- Provided technical support during the event when needed.
- Supervised vendors to ensure adherence to service agreements and quality standards.
- Maintained an accurate inventory of supplies used for events.
Bartender/ Waiter
Dia & Noche Restaurant
12.2015 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Sale Associate
Express
10.2015 - 08.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
GNC
12.2014 - 03.2016
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
BBA -
Lehman College of The City University of New York
The Bronx, NY05.2018
BBA - Liberal arts
Hostos Community College of The City University of New York
The Bronx, NY05.2017
Roosevelt High
Skills
- Team player mentality
- Excellent communication skills
- Customer- and service-oriented
- Retail merchandising expertise
- Reliable and punctual
- Outgoing personality
- Listening skills
- Sales expertise
- Service-oriented
Timeline
28 Liberty St USHG
USHG, The Modern
09.2022 - Current
Bartender/ Waiter
Dia & Noche Restaurant
12.2015 - Current
Sale Associate
Express
10.2015 - 08.2019
Sales Associate
GNC
12.2014 - 03.2016
BBA -
Lehman College of The City University of New York
BBA - Liberal arts
Hostos Community College of The City University of New York
Roosevelt High
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