Carol Render
Hampton,VA
Summary
Knowledgeable 9-1-1 Director with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results. Analytical and detail-oriented with a rich history of providing world-class customer service, initiating human resources investigations, and improving employee relations to achieve organizational goals and objectives. Committed to producing impactful results by building collaborative relationships with diverse teams in fast-paced environments. Bilingual (English & Spanish).
Overview
14
14
years of professional experience
1
1
Certification
Work History
Massage Therapist and Esthetician
Purity Day Spa
11.2020 - Current
- Attending Esthetics Program for Master Esthetics
- Providing excellent customer service to meet the wellness needs of clientele
- Serving as lead therapist and providing support to Spa Manager
- Mentor and provide training to new therapists as needed
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
Program Coordinator
Centura College
01.2019 - 10.2023
- Provided person-centered services by planning and coordinating training activities for adult students in a trade school setting
- Executed programming by organizing schedules and curriculum for 25 students per session to meet strict deadlines
- Achieved consistent results by communicating with each student from registration to graduation, licensing, and employment to ensure long-term success
- Fostered independence, inclusion, individuality, and productivity by establishing goals to help students achieve highest potential
- Strengthened program operations by evaluating instructors based on student engagement and retention
- Exercised keen attention to detail by managing accreditation files and reports on program outcomes, graduation, licensing, and employment rates
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
9-1-1 Administrator
City of Newport News Police Department
06.2013 - 02.2019
- Directed day-to-day operations to provide reliable 24-7 emergency services, including police, fire, and emergency medical services
- Upheld high standards by serving as CALEA accreditation manager for public safety communications
- Developed top talent by overseeing training division programs and curriculum for Dispatcher Academy while managing continuing education for staff through APCO programs
- Optimized performance by implementing quality control and quality improvement systems and developing strategic plan aligned with mission and vision
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
9-1-1 Manager
City of Newport News Police Department
04.2011 - 06.2013
- Created a culture of excellence by maintaining accreditation files for law enforcement and training academy accreditation
- Leveraged expertise by executing special projects and training in policy development, generating monthly reports, and overseeing quality improvement programs
- Promoted continuous improvement initiatives by spearheading major technology upgrades and staff training
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Bachelor of Science - Business Administration
Siena Heights University
Adrian, MI12.2023
Police Executive Leadership School -
Richmond University
Richmond, VA03.2014
Skills
- Human Resources
- Communication
- Customer Service
- Organization
- Team building and leadership
- Training & Development
- Performance improvement
- Strategic planning
- Documentation
- Employee supervision
- Customer service
- Relationship development
- Attention to detail
- Work Planning and Prioritization
- Recordkeeping and file management
Accomplishments
- Collaborated with a diverse Public Safety work group on the development of a Peer Support Team.
- Achieved Public Safety Communications CALEA initial Accreditation (2011) and subsequent Re-Accreditation (2016).
- Created a Supervisor Quality Improvement/ Quality Assurance Program and position using APCO Standards.
- Developed standards for Training and Recruiting for all Trainers and Supervisors to be certified by APCO.
- Responsible for the successful training and over oversight of the implementation of new CAD Upgrades and P-25 Radio project.
Certification
Human Resources Certificate, Villanova University
Languages
Spanish
Native or Bilingual
Timeline
Massage Therapist and Esthetician
Purity Day Spa
11.2020 - Current
Program Coordinator
Centura College
01.2019 - 10.2023
9-1-1 Administrator
City of Newport News Police Department
06.2013 - 02.2019
9-1-1 Manager
City of Newport News Police Department
04.2011 - 06.2013
Bachelor of Science - Business Administration
Siena Heights University
Police Executive Leadership School -
Richmond University
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