Jessica Olan
Lancaster
Summary
Results-driven business owner with over 15 years of experience enhancing customer satisfaction and streamlining operations. Expertise in strategic planning, financial management, and staff development to drive growth and efficiency.
Dynamic professional with extensive experience in spa management and customer relations. Demonstrated success in implementing operational strategies that boost service quality and drive financial growth. Committed to building strong relationships and enhancing client satisfaction through innovative solutions.
Accomplished Owner/Operator with a proven track record in managing business operations and staff performance. Known for strategic planning and financial management, consistently delivering improved customer experiences and operational efficiencies.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/ Operator Massage Therapist, and Esthetician
Better Life Spa LLC
Lancaster, PA
10.2010 - 07.2025
- Developed and implemented operational strategies to enhance customer service and satisfaction.
- Oversaw daily spa operations, ensuring compliance with health and safety standards.
- Managed staff training programs to improve service quality and team performance.
- Streamlined appointment scheduling processes using advanced booking software.
- Implemented inventory management systems to optimize product availability and reduce costs.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Cultivated relationships with suppliers to secure quality products at competitive prices.
- Led marketing initiatives that increased brand visibility and attracted new clientele.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Manager
ICAN
Lancaster, PA
03.2009 - 09.2010
- Led operational initiatives to enhance team performance and service delivery.
- Developed training programs to improve staff capabilities and foster professional growth.
- Streamlined processes to increase efficiency and reduce operational discrepancies.
- Collaborated with cross-functional teams to implement strategic projects aligned with organizational goals.
- Managed inventory systems, ensuring optimal stock levels and timely replenishment of supplies.
- Facilitated conflict resolution among staff, promoting a positive work environment and team cohesion.
- Oversaw scheduling and resource allocation, maximizing workforce productivity and effectiveness.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Front Desk Secretary
Cloister Car Wash
Lancaster, PA
03.2007 - 03.2009
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff utilization and customer satisfaction.
- Maintained accurate customer records using internal software systems for efficient service delivery.
- Trained new front desk staff on procedures and customer service best practices.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Resolved customer inquiries and complaints with professionalism, improving overall client experience.
- Developed training materials to enhance operational knowledge and support staff development.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Licence - Esthetician
Lancaster School of Cosmotology
Lancaster, Pa10-2016
Licensed Massage Therapist - Massage Therapy
Lancaster School of Massage
Lancaster, PA03-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Negotiation
- Consulting
- Sales leadership
- Employee development
- Product branding
- Cost reduction
- Human resource management
- Partnership development
- Social media control
- Profit and loss
- Multi Lingual in order English, Spanish, Portuguese, Arabic, French, Swahilli
Accomplishments
Multi Lingual
Expert English
Excels at Spanish
Excels Portuguese
Intro to Arabic
Intro to French
intro to Swahili
Intro to ASL
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- I work with any creed, religion, ethnicticity, disability with no issue.
Certification
- Licensed Massage Therapist - Last 14 years
Languages
Arabic
Limited Working
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Swahili
Elementary
Japanese
Elementary
Portuguese
Limited Working
Interests
- Food Tourism
- Train Travel
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Crafting and DIY Projects
- I have a passion for photography and editing photos
- Drawing and Painting
- Photography
- Blogging
- Food Photography
- Wine Tasting
- Cake Decorating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Owner/ Operator Massage Therapist, and Esthetician
Better Life Spa LLC
10.2010 - 07.2025
Assistant Manager
ICAN
03.2009 - 09.2010
Front Desk Secretary
Cloister Car Wash
03.2007 - 03.2009
Licence - Esthetician
Lancaster School of Cosmotology
Licensed Massage Therapist - Massage Therapy
Lancaster School of Massage