Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valeria Bailey

Denver,CO

Summary

Talented Owner with excellent marketing, sales, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization as well as maintaining intrinsically motivated to succeed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Owner/ Operator Massage Therapist

Remedy Massage
05.2022 - Current
  • Manage day-to-day business operations such as marketing, schedule maintenance, forms compliance, and shop appearance.
  • Developed and currently maintains strong relationships with clients, resulting in repeat business and consistent referrals.
  • Management of financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service resulting in a top rating for Google.

Massage Therapist

Elements
01.2019 - 04.2022
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Store Manager

Vans
05.2015 - 03.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Bachelor of Arts - Psychology

University of Colorado
Denver
12.2023

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Operations Management
  • Business Management
  • Strategic Planning
  • Staff Management
  • Marketing
  • Business Development
  • Sales Leadership
  • Customer Service
  • Decision-Making

Certification

  • LMT - Licensed Massage Therapist
  • Licensed Insurance Producer - Accident and Health

Timeline

Owner/ Operator Massage Therapist

Remedy Massage
05.2022 - Current

Massage Therapist

Elements
01.2019 - 04.2022

Store Manager

Vans
05.2015 - 03.2018

Bachelor of Arts - Psychology

University of Colorado

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Valeria Bailey