Carol Spence
Aberdeen,MD
Summary
Dynamic Retail General Manager looking to move into a different field with expertise in inventory management and conflict resolution. Proven ability to develop training programs and implement strategies that enhance sales and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail General Manager
Areas
Aberdeen, MD
01.2023 - Current
- Oversaw daily retail operations and staff management in fast-paced environments.
- Developed and implemented training programs for new employees and existing staff.
- Managed inventory levels and ensured product availability on the sales floor.
- Enforced company policies and maintained compliance with health and safety standards.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Maintained accurate records of stock levels, pricing information, orders placed, invoices received.
Warehouse Coordinator
Sephora USA
Perryman, MD
06.2000 - 01.2023
- Coordinated daily warehouse operations to ensure efficient product flow.
- Managed inventory levels using warehouse management systems and tools.
- Oversaw shipping and receiving processes to maintain accurate records.
- Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.
- Prepared orders by processing requests and supply orders, pulling materials, and packing boxes.
Education
High School Diploma -
Nuremberg High School
Nuremberg GermanySkills
- Inventory management
- Customer relationship management
- Visual merchandising
- Conflict resolution
- Problem solving
- Attention to detail
- Team building
- Vendor relationships
- Budgeting and cost control
- Training and coaching
- Sales expertise
- Motivation
- Leader
- Staff supervision
Certification
Food service training
Timeline
Retail General Manager
Areas
01.2023 - Current
Warehouse Coordinator
Sephora USA
06.2000 - 01.2023
High School Diploma -
Nuremberg High School