Kendall Le
Lone Tree,CO
Summary
Business-conscious General Manager bringing over 3 years of experience in the grocer industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Dedicated and empathetic Direct Support Professional offering experience in direct patient care and medical management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
8
8
years of professional experience
Work History
Retail General Manager
New Saigon Corporated
Denver, CO
07.2019 - Current
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Tracked monthly sales to generate reports for business development planning.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Directed staff training programs to enhance team performance and customer service.
- Managed daily operations to ensure smooth retail store functioning.
- Developed sales strategies to increase customer engagement and satisfaction.
- Monitored financial performance to ensure adherence to budgetary guidelines.
- Fostered a positive work environment through effective communication and team collaboration.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured compliance with all company policies and procedures.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Implemented cost-saving measures to improve profitability.
- Analyzed financial statements to identify areas of improvement.
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
Reception Supervisor
Fingers and Toes Denver
Denver, CO
08.2019 - 01.2020
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Supervised front desk operations, ensuring efficient guest check-in and check-out.
- Trained new reception staff on customer service protocols and procedures.
- Managed appointment scheduling using salon management software for optimal workflow.
- Coordinated communication between clients and therapists to enhance service delivery.
Direct Support Professional Caregiver
Chrysalis
Salt Lake City, UT
09.2017 - 07.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted individuals with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare professionals to implement care plans effectively.
- Monitored client behavior and reported observations to supervisors promptly.
- Facilitated social and recreational activities to promote engagement and inclusion.
Education
Associate of Applied Science - Computer And Information Sciences
University of Phoenix
Tempe, AZHigh School Diploma -
Mountain Vista High School
Highlands Ranch, COSkills
- Supervision and training
- Customer relationship management
- Profit and loss accountability
- Networking abilities
- Customer retention
- Product costing
- Data review
- HIPAA compliance
- Inventory and supply management
- Patient scheduling
- Medical terminology knowledge
- Cash handling accuracy
- Business development
- Customer analytics
- Operational compliance
- Supplier oversight
- Retail management
- Sales strategy
- Inventory management
- Performance monitoring
- Effective communication
- Employee training
- Team collaboration
- Customer engagement
- Strategy implementation
- Store operations
- Performance analysis
- PC competent
- Expense control
- Team leadership
- Matrix management
- Sales analysis
- Exceptional interpersonal communication
- Conflict resolution
Summary
Kendall Le, Lone Tree, CO, 80124, 720-453-6898, Kendall.LeConnect@gmail.com, Business-conscious General Manager bringing over 3 years of experience in the grocer industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery., Dedicated and empathetic Direct Support Professional offering experience in direct patient care and medical management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Timeline
Reception Supervisor
Fingers and Toes Denver
08.2019 - 01.2020
Retail General Manager
New Saigon Corporated
07.2019 - Current
Direct Support Professional Caregiver
Chrysalis
09.2017 - 07.2019
Associate of Applied Science - Computer And Information Sciences
University of Phoenix
High School Diploma -
Mountain Vista High School