Lisa Downey
Norfolk,Va.
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
Retail General Manager
Michael’s Arts and Crafts Store
07.2021 - Current
- Took over store under company standard and brought to standard
- Finished fiscal year at 16% increase over budget
- Trained and developed new management team.
Store Manager-Neighborhood Market (High Volume)
Walmart
Largo, Florida
09.2016 - 06.2021
- Promoted within Market to High Volume in 2019
- Developed and promoted 3 ASM’s and 2 Operations Managers
- 2015 Highest Associate Engagement Score in Market.
Club Manager
Sam’s Club
Lynchburg, Va
10.2011 - 09.2016
- Hand selected for Leadership Academy
- Appointed to Next Generation Leader Program
- Attended Walton University
- Selected for Women in Leadership Panel
- Implemented Project Harvest Training to Market.
General Manager
Coast Guard Exchange System
Chesapeake, Va
04.2007 - 10.2011
- Successfully opened and managed companies Flagship store (Volume $16 Million)
- Areas of responsibility included 3 stores in Ma
- And 3 stores in Va
- Managed Deployable Unit for disaster relief
- Implemented changes necessary to meet customer needs due to loss of mini-mart
- Re-established new and improved mini-mart
- Introduced assortment changes and increased inventory to meet needs of troops
- Developed strong command relationships through meetings and networking.
Education
Bachelors of Science, Psychology -
University of South Alabama
Skills
- Operations Oversight
- Staff Supervision
- Workflow Planning
- Schedule Management
- Expense Control
- P&L Management
- Customer Relationship Management
- Loss Prevention
- Verbal and Written Communication
- Relationship Building
- Operations Management
- Time Management
- Time and Resource Optimization
- Staff Training
- Staffing
- Data Review
- Problem Resolution
- Performance Evaluations
- Training and Coaching
- Leadership and Team Building
- Performance Improvements
- Staff Training and Development
- Inventory Control
- Multi-Unit Operation Management
- Profit and Loss Accountability
- Customer Experiences
- Staff Motivation
Training
- LAMS Training, 2008
- Leadership Academy, 2016
Accomplishments
- Women in Leadership Panel Participant
- Leadership Academy Nominee
- East Zone Leadership Award
Timeline
Retail General Manager
Michael’s Arts and Crafts Store
07.2021 - Current
Store Manager-Neighborhood Market (High Volume)
Walmart
09.2016 - 06.2021
Club Manager
Sam’s Club
10.2011 - 09.2016
General Manager
Coast Guard Exchange System
04.2007 - 10.2011
Bachelors of Science, Psychology -
University of South Alabama
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