Darlene Lamorena Maisonet
Sugar Hill,GA
Summary
Successful Asset Manager with extensive experience providing asset management expertise to large multi-family real estate development firms. Oversaw all acquisition, management and development of commercial properties. Capitalizes on opportunities to maximize potential and return for investors. Thrives in challenging high-pressure environments through outstanding communication and organizational abilities.
Overview
13
13
years of professional experience
Work History
Retail General Manager
Jones, Lang & LaSalle
Gainesville , Georgia
01.2023 - Current
- Developed and executed plans to boost sales and enhance customer satisfaction.
- Closed 27 deals in 2023, achieving a remarkable turnaround from a property that was only 30% occupied to an impressive 97% occupancy by the end of Q4.
- Recruited, trained and supervised staff members in customer service and product knowledge.
- Identified potential risks within the store environment and took corrective action when necessary.
- Managed budgets effectively by controlling costs related to personnel expenses, rent payments.
- Negotiated contracts with vendors for lower prices on merchandise purchases.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
General Manager
MACK Management
Cumming, GA
10.2019 - 09.2022
- Identified deficiencies in properties through routine inspections, facilitating timely repairs.
- Managed a renovation project involving full interior renovation of 495 units including plumbing, electrical work, roofing, and windows.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Drafted and monitored budgets for overall maintenance and operations.
- Exercised direct supervision over property staff.
- Facilitated orientation sessions for new hires and completed annual performance assessments.
Property Manager
Radco Residential
Sandy Springs, GA
03.2017 - 09.2019
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Exercised direct supervision over property staff.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Flight Attendant
Delta Air Lines, LaGuardia Airport
East New York, NY
02.2016 - 02.2017
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Followed safety, passenger and supply pre-flight checklists.
- Dealt with mechanical and passenger emergencies according to standards.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Corporate Asset Manager
Astor Companies
Miami, FL
01.2012 - 12.2015
- Prepared and presented investment strategies to potential investors, tailoring services to fit needs.
- Collaborated with managers on key client issues with focus on implementing tax strategies to align with client's business objectives.
- Identified key tax technical issues and reported to senior manager.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Real Estate
Atlanta Real Estate Partners
Duluth, GA02-2023
LCAM - HOA
LCAM , Gold Coast Real Estate Boca
Boca Raton, FL03.2014
Diploma -
Palm Beach Gardens High Palm Beach Gardens
Skills
- Operations Oversight
- Team Leadership
- High Rise
- Training and Development
- Budgeting
- Maintenance Knowledge
- Tenant Eviction Laws
- Contract Management
- Retail PM
Languages
Timeline
Retail General Manager
Jones, Lang & LaSalle
01.2023 - Current
General Manager
MACK Management
10.2019 - 09.2022
Property Manager
Radco Residential
03.2017 - 09.2019
Flight Attendant
Delta Air Lines, LaGuardia Airport
02.2016 - 02.2017
Corporate Asset Manager
Astor Companies
01.2012 - 12.2015
Real Estate
Atlanta Real Estate Partners
LCAM - HOA
LCAM , Gold Coast Real Estate Boca
Diploma -
Palm Beach Gardens High Palm Beach Gardens
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