Carolyn Allen
Chicago,IL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Advocate Medical Group
02.2015 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Education
Associate of Science - Surgical Technology
Herzing University, WI
Wisconsin Rapids, WI04.2025
Skills
- Patient greeting
- Reception Management
- Appointment Scheduling
- HIPAA Compliance
- Insurance Verification
- Data entry proficiency
- Patient confidentiality
Timeline
Patient Service Representative
Advocate Medical Group
02.2015 - Current
Associate of Science - Surgical Technology
Herzing University, WI
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