Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolyn Alphin

Wilmington,NC

Summary

Hardworking professional who offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Thoroughly enjoys customer service and is an amazing contribution to a team.

Overview

3
3
years of professional experience

Work History

Host/Head Busser

Fish House Grill
Wilmington, NC
02.2024 - 10.2024
  • Performed daily opening and closing duties for the assigned position.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Provided customers with friendly customer service.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Provided customers with accurate wait times and monitored waiting list.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Communicated effectively with kitchen staff regarding orders placed by customers.
  • Wiped down tables, and removed trash and dirty plates to provide a clean, welcoming dining environment.

Car Wash Detailer/Assistant Manager

Cruisers Car Wash
Wilmington, NC
08.2021 - 08.2023
  • Restocked and checked cleanliness of restrooms to complete minor cleaning duties missed by cleaning crew.
  • Greeted customers upon entering the store and provided them with helpful information about products and services offered.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Washed wide range of vehicles each day.
  • Assisted in training new detailers on techniques and company procedures.
  • Maintained cleanliness of the shop area while working on vehicles.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Vacuumed interiors, cleaned windows, and dusted dashboards for a complete clean.
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
  • Scheduled detailing appointments and managed time effectively to meet customer demands.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized weekly meetings with staff members to discuss upcoming events or promotions.
  • Managed customer complaints and provided satisfactory solutions.
  • Adhered to all safety protocols and guidelines to prevent accidents.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

High School Diploma -

Saint Mary's School
Raleigh, NC
05-2021

Some College (No Degree) - Religious Studies

University of North Carolina At Wilmington
Wilmington, NC

Skills

  • Sales strategies
  • Telephone reception
  • Reservation coordination
  • Hospitality and accommodation
  • Team collaboration
  • Adaptable to change
  • Workflow optimization
  • Critical thinking
  • Relationship building
  • Interpersonal communication

Languages

English
Native language
Spanish
Upper Intermediate (B2)
B2

Timeline

Host/Head Busser

Fish House Grill
02.2024 - 10.2024

Car Wash Detailer/Assistant Manager

Cruisers Car Wash
08.2021 - 08.2023

High School Diploma -

Saint Mary's School

Some College (No Degree) - Religious Studies

University of North Carolina At Wilmington

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Carolyn Alphin