Carolyn Bolsinger
Carrollton,TX
Summary
I have had a diverse career that has provided opportunities to take on new challenges, embrace change and build relationships. I am passionate about developing employees at all levels and have demonstrated experience in creating environments where individuals can achieve their fullest potential. Having worked in the catastrophe claims environment, I understand the need to react and respond quickly to customers while showing empathy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Learning Analyst
State Farm
05.2023 - Current
- Collaborates with business partners to identify learning and development needs that align with business goals
- Created an Enterprise-wide customer service training program utilizing a variety of design creation tools
- Maintains relevancy and effectiveness of training content by conducting reviews and making necessary updates
- Collaborates effectively with peers while demonstrating strong communication and analytical skills
Leadership Development Coach
State Farm
03.2015 - 05.2023
- Coached 100+ leaders across all levels and locations, to achieve leadership growth
- Lead Birkman consultant, facilitating over 300 Birkman sessions
- Co-created and hosted The Coaching Zone podcast, which highlights leadership best practices
- Assessed and made decisions on a daily basis based on Operation and individual leadership needs
- Communicates with confidence and positively influenced all levels of leadership
Classroom Claims Trainer
State Farm
12.2012 - 03.2015
- Stood up the Initial Loss Report and Express Claims program and assisted in the creation of training materials
- Facilitated training to over 500 new associates and new-to-role leaders
- Provided constructive feedback and positive reinforcement to promote skills development
Auto Claims Trainer
State Farm
06.2005 - 11.2012
- Created training courses and oversaw the rollout of large training initiatives for the state of Texas
- Facilitated training to all new North Texas claims employees, ensuring they passed all licensing exams
Auto Claim Specialist
State Farm
05.1994 - 06.2005
- Conducted complex coverage investigations involving property damage and injury
- Handled claims across the US as part of the National Catastrophe team (now AWC)
Education
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZ12-1993
Skills
- Coaching and mentoring
- Relationship building
- Solution oriented
- Verbal and written communication
- Presentation, in-person and Media
- Knowledge of Catastrophe claim handling
Certification
- CPCU
- Certified Birkman Consultant
- Effortless Experience Certified Trainer
Timeline
Learning Analyst
State Farm
05.2023 - Current
Leadership Development Coach
State Farm
03.2015 - 05.2023
Classroom Claims Trainer
State Farm
12.2012 - 03.2015
Auto Claims Trainer
State Farm
06.2005 - 11.2012
Auto Claim Specialist
State Farm
05.1994 - 06.2005
Bachelor of Arts - Business Communication
Arizona State University
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