CAROLYN CLARK
Customer Service
Portsmouth,RI
Summary
Collaborative customer service professional with dynamic interpersonal talents and transformational leadership. Flexible and resourceful team-player with the ability to multi-task and handle challenging assignments in demanding environments. Maintains the utmost discretion and confidentiality when working with high profile clientele.
Overview
43
43
years of professional experience
Work History
Customer Service Manager
Ocean State Air Solutions
Portsmouth, RI
05.2023 - Current
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Director of Life Enrichment
St. Clare's Home
Newport, RI
11.2022 - 05.2023
- Helped to develop inspiring activities program for memory care residents as well as assisted living residents.
- Scheduled musical talent and local speakers, maintained monthly activities calendar
- Worked with nursing staff to reach residents in nursing care facility.
- Established strong partnerships with local vendors and service providers to enhance available resources and offerings for residents
Director of Life Enrichment
Los Angeles Jewish Home
Reseda, CA
12.2019 - 06.2021
- Developed strong rapport with residents, families, and staff members by being active listener and empathetic communicator.
- Fostered atmosphere that encouraged open dialogue among staff members, residents and their families to address any concerns or suggestions they might have related to department.
- Reduced resident isolation by promoting socialization opportunities within community environment.
- Monitored budget and expenditures, keeping facility within budget.
- Developed comprehensive care plans for each resident, ensuring holistic approach to their wellbeing.
- Improved staff collaboration and communication through regular meetings, clear expectations, and team-building exercises.
Activities Coordinator
Belmont Village Senior Living
Calabasas, CA
05.2015 - 11.2019
- Led group activities and developed programming to reach memory impaired residents.
- Helped family members accept diagnosis of their loved ones. Looked for ways to individualize activities to suit each resident.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Activities Manager
Sunrise Senior Living
Westlake Village, CA
02.2007 - 05.2010
- Collaborated with family members of Alzheimer Residents in making their loved ones feel comfortable and safe
- Engaged one on one with 40 Alzheimer Residents, ensuring their stay with us was more productive, engaging and emotionally safe
- Worked with healthcare professionals who would advise us of medical concerns.
Senior Account Manager
Pinpoint Media- The Original Apartment Magazine
Westlake Village, CA
05.1993 - 05.1998
- Sold Advertising space in magazine to Commercial Real Estate Owners
- Built ads to clients specification with graphic artist
- Maintained and renewed accounts by visiting on-site managers.
Daytime TV Actress
C.B.S. T.V.
New York City, NY
01.1981 - 05.1991
- Contract Performer
- The Guiding Light
- As The World Turns
- Guest Star Roles - Cheers, Hunter, Stingray, Night Court, Beverly Hills 90201, Moesha, Dear John, Gidget, Tales from the Darkside, and Crazy Like a Fox
- On Air Spokesperson for Burger King, Hertz, Coco's, Bank of America, Sprite, Shield Soap, and Kodak.
- Adapted to a variety of roles and genres, showcasing versatility as actress.
Education
Santa Monica College
Santa Monica, CAGrief Recovery Institute
Sherman Oaks, CAHerbert Berghof Studios
New York City, NYSkills
Interpersonal Communication
Problem Solving
Leadership
Organization
Multitasking
Community Experience
- Camp David Gonzalez, L.A., CA, Brought literacy program to juvenile inmates.
- The Family Assistance Program, Worked with mothers and children in need.
- Project Angel, Support Group for Aids patients- Responsible for fundraising
Timeline
Customer Service Manager
Ocean State Air Solutions
05.2023 - Current
Director of Life Enrichment
St. Clare's Home
11.2022 - 05.2023
Director of Life Enrichment
Los Angeles Jewish Home
12.2019 - 06.2021
Activities Coordinator
Belmont Village Senior Living
05.2015 - 11.2019
Activities Manager
Sunrise Senior Living
02.2007 - 05.2010
Senior Account Manager
Pinpoint Media- The Original Apartment Magazine
05.1993 - 05.1998
Daytime TV Actress
C.B.S. T.V.
01.1981 - 05.1991
Santa Monica College
Grief Recovery Institute
Herbert Berghof Studios
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