Dynamic Department Manager with proven expertise at Rural King, excelling in staff management and customer service. Successfully enhanced team productivity through effective training and mentoring, while implementing strategies that improved customer satisfaction. Skilled in operations and problem-solving, I foster a collaborative environment that drives sales and optimizes performance.
Overview
20
20
years of professional experience
Work History
Department Manager
Rural King
Marion, IL
04.2012 - 05.2020
Ensure clothing department is organized by updating sales ads and arranging signage and merchandise.
Organized incoming items by placing them in designated locations.
Conducted training sessions for new hires.
Conducted inventory checks.
Front End Supervisor
Rural King
Marion, IL
04.2012 - 05.2020
Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
Participated in regular meetings with upper management to discuss front-end performance metrics.
Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
Initiated rewards program for employees, resulting in increased motivation and job satisfaction.
Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
Addressed and resolved customer complaints, restoring customer confidence and loyalty.
Managed inventory levels at checkout, ensuring that high-demand items were always available.
Led by example in customer interactions, setting high standard for service that team members followed.
Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
Oversaw installation of new checkout software, minimizing errors and speeding up transactions.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Teaching Assistant
Williamson County Special Education
Marion IL
09.2000 - 05.2008
Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
Supported classroom maintenance and upkeep, organizing books, and materials.
Supported classroom activities, tutoring, and reviewing work.
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Facilitated activities in small groups to reinforce concepts taught by class teacher.
Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
Worked with teacher to optimize learning plans based on student test grades and evaluations.
Maintained safety and security by overseeing students in recess environments.
Increased class participation by creating positive and inclusive classroom atmosphere.
Facilitated small group discussions to enhance students' critical thinking and problem-solving skills.
Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Copied, organized and distributed classroom assignments or other paperwork.
Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.