Carolyn Corbin

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.

Handled accounts that were delinquent in property taxes on leased office equipment.. Process payments, take inbound and make outbound calls, assist customers with questions and contact regarding accounts. utilized search tools to find information. Navigated system using different applications and programs. Provided customers with lease copies and invoices. Also updated information upon request. Submitted information through workflow forms to resolve issues or make correction.