Carolyn Duenas
Austin,TX
Summary
Highly motivated, self-directed professional with diverse experience in all aspects of luxury sales, training, operations, logistics, marketing, P&L, budgeting, project and team management. Skilled at collaborating and working across all levels of organizations to develop streamlined processes and procedures, team and company goals specifically aimed to deliver with passion and purpose. Proficient at creating and maintaining valuable and high-quality customer service, relationships with associates, clients, vendors and creating new and inspiring solutions while upholding company core values.
Overview
23
23
years of professional experience
Work History
Director of Sales
Supply Showroom
Austin, TX
03.2024 - 03.2025
- Developed and implemented sales strategies to maximize revenue growth.
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
- Developed and maintained sales materials and current product knowledge.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Implemented CRM systems to streamline sales processes and improve customer relationships.
- Collaborated with marketing and product development teams to align sales strategies with company initiatives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed sales forecasting activities and set performance goals accordingly.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Oversaw the recruitment, selection, and onboarding of new sales staff.
- Analyzed sales statistics to identify areas of improvement and implement corrective actions.
- Fostered a culture of continuous improvement by encouraging feedback and innovation within the sales team.
- Worked effectively in team environments to make the workplace more productive.
- Facilitated and delivered presentations for account-specific meetings and conference calls.
General Manager | Central Texas
Cosentino
Austin, TX
04.2023 - 11.2023
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Analyzed market trends and identified potential new customers.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Negotiated contracts with vendors and suppliers for better pricing terms.
- Analyzed competitor strategies and implemented new processes to gain an edge over them in the marketplace.
- Focused leadership and engagement with team members to meet and exceed objectives through setting goals, tracking performance daily and implementing improvement strategies.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
Interior Designer | Branch, Sales, A&D Manager
Architectural Surfaces
Austin, TX
11.2020 - 03.2023
- In‑house interior designer, commercial & residential projects, A&D management, project construction document review
- Over seas, ground freight and ops for branch inventory selections
- Director of high level client and project management with local builders and A&D
- Branch P&L management
- Exceeded over a 50% increase in revenue first year with a 7% product margin increase and growing
Luxury Showroom Area & Operations Manager
Peacock Alley
Austin, TX
01.2019 - 11.2020
- Drive business through sales management, operations, marketing and visual merchandising strategies, P&L management, redesign process and procedures guidelines for company retail division
- Establish leadership in luxury customer service
- Create CRM and project growth strategies
- Trade and wholesale account management
Interior Designer | Consultant
Design 33
Austin, TX
02.2017 - 01.2019
- Interior design vision and project management
- City of Austin permit, construction, vendor and budgeting management
- Private interior design consultant
Luxury Retail Sales Manager
Stuart Weitzman
Austin, TX
03.2012 - 02.2017
- Exceptional and unique customer service in a high end luxury retail environment
- In depth product knowledge, visual merchandising
- Operations, process and procedures management
- Strong company sales ranking 37 of 452 in overall performance, regional sales consistently top 5
- Managed all private and international clients
Commercial Retail Interior Designer
Lane Furniture Ind
Atlanta, GA
04.2002 - 12.2007
- Create full construction documents (CAD) into physical retail store,
- Successful key product placement and visual merchandising to maintain over all company vision and brand
- Sourcing and purchasing with new and established vendors
- Installed over 120 unique retail locations in the US
- Maintaining the company's high level established brand vision and standards including collaboration with Country Living, Eddie Bauer and National Geographic
Education
Bachelor of Arts - Interior Design
The University of Tennessee - Chattanooga
Chattanooga, TNBachelor of Arts - Interior Design | Visual Merchandising
The Art Institute
Charlotte, NCSkills
- P&L Management
- Business Development
- Contract Negotiations
- Inventory Control
- Networking Abilities
- Customer and Client Relations
- Problem Resolution
- Communication Skills
- Budget Forecasts
- Time Management
- Sales Team Training and Development
- Performance Evaluations
- Negotiation Skills
- Sales Expertise
- Cross-Functional Team Management
- Process Improvements
- Performance Analysis
- Leadership and Team Building
- CRM management
Timeline
Director of Sales
Supply Showroom
03.2024 - 03.2025
General Manager | Central Texas
Cosentino
04.2023 - 11.2023
Interior Designer | Branch, Sales, A&D Manager
Architectural Surfaces
11.2020 - 03.2023
Luxury Showroom Area & Operations Manager
Peacock Alley
01.2019 - 11.2020
Interior Designer | Consultant
Design 33
02.2017 - 01.2019
Luxury Retail Sales Manager
Stuart Weitzman
03.2012 - 02.2017
Commercial Retail Interior Designer
Lane Furniture Ind
04.2002 - 12.2007
Bachelor of Arts - Interior Design
The University of Tennessee - Chattanooga
Bachelor of Arts - Interior Design | Visual Merchandising
The Art Institute