Amanda Cometsevah
Gallup,NM
Summary
Service-oriente Director of Sales focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Sales
Fairfield by Marriott/ Sun Capital Hotels
Gallup, NM
01.2024 - Current
- Identified, developed and maintained relationships with key customers and partners.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Conducted market research to identify new business opportunities.
- Drafted creative marketing materials such as brochures, flyers and presentations.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Reviewed competitors' activities in order to stay ahead of the competition in terms of pricing and promotions.
- Developed and promoted weekly, monthly and quarterly sales objectives.
Director of Sales
Fairfield by Marriott/ Sun Capital Management
Gallup, NM
07.2018 - 04.2024
- Identified, developed and maintained relationships with key customers and partners.
- Developed and implemented sales strategies to maximize revenue growth.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Conducted market research to identify new business opportunities.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
General Manager
Fairfield by Marriott/ Sun Capital Hotels
Gallup, NM
04.2020 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delegated work to staff, setting priorities and goals.
Gift Shop Clerk
Fire Rock Navajo Casino
Church Rock, NM
04.2013 - 07.2018
- Greeted customers and provided assistance with selection of merchandise.
- Inventoried gift shop shelves, restocked items as needed, and rotated stock to ensure freshness.
- Maintained cleanliness and organization of the gift shop area.
- Processed customer transactions accurately in a timely manner using cash register.
- Assisted customers with special orders, locating hard-to-find items, and providing information about products.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Created attractive window displays for promotional events.
- Replenished point-of-purchase materials such as brochures, signs, and price tags as necessary.
- Adhered to all safety policies while handling hazardous chemicals used for cleaning supplies.
- Resolved customer complaints in a courteous manner while maintaining composure under pressure.
- Trained new staff members on store policies regarding returns, exchanges, refunds.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Education
Some College (No Degree) - EMS Basic
UNM- Gallup Branch
GallupHigh School Diploma -
Gallup High School
GallupSkills
- Loss Prevention
- Schedule Management
- P&L Management
- Business Administration
- Customer Retention
- Service Quality Improvement
- Contract Negotiations
- Financial Administration
- Expense Control
- Staff Supervision
- Advertising and marketing
- Customer Relationship Management
- Sales
- Leadership
- Administrative Skills
- Verbal and written communication
- Safety protocol
- Leadership and team building
- Staff Training
- Staff Motivation
- Safety assurance
- Risk Management
Affiliations
- Reading
- Listening to music
- Walks
- Hiking
Certification
- Pool Operations
- Food Safety Certified
- Marriott Operations Certified
Timeline
Director of Sales
Fairfield by Marriott/ Sun Capital Hotels
01.2024 - Current
General Manager
Fairfield by Marriott/ Sun Capital Hotels
04.2020 - 01.2024
Director of Sales
Fairfield by Marriott/ Sun Capital Management
07.2018 - 04.2024
Gift Shop Clerk
Fire Rock Navajo Casino
04.2013 - 07.2018
Some College (No Degree) - EMS Basic
UNM- Gallup Branch
High School Diploma -
Gallup High School
- Pool Operations
- Food Safety Certified
- Marriott Operations Certified
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