Carolyn Golden
PortSt. Lucie,FL
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and sales growth at Oldcastle APG through expert problem-solving and active listening. My proficiency in data entry and unwavering commitment to customer satisfaction led to significant improvements in service delivery, showcasing my ability to resolve conflicts with professionalism and empathy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Dispatch/Customer Service Representative
Oldcastle APG
07.2006 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Science - Computer Management
Keiser College
Melbourne, FL09.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Client Relations
- Professional telephone demeanor
Timeline
Dispatch/Customer Service Representative
Oldcastle APG
07.2006 - 08.2024
Associate of Science - Computer Management
Keiser College
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