Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Zola

Trenton,NJ

Summary

Dynamic professional with a proven track record at HGA Quest, excelling in customer service and data analysis. Adept at resolving complex issues and enhancing client relationships, I implemented innovative technologies that improved operational efficiency. My strong communication skills and problem-solving abilities drive success in achieving organizational goals.

Overview

21
21
years of professional experience

Work History

Dispatch/Customer Service Representative

A! Limousine
Princeton, NJ
02.2011 - Current
  • Provide exceptional customer service to ensure customer satisfaction.
  • Resolve complex problems by working with other departments to provide solutions that meet customer needs.
  • Answer customer inquiries and provided accurate information regarding products and services.
  • Resolve customer complaints promptly and efficiently.
  • Conduct regular follow-up calls with customers after resolving their issues.
  • Answer customer inquiries via phone, email, and chat.

District Manager

HGA Quest
Trenton, NY
02.2004 - 10.2010
  • Created and maintained productive relationships with key clients in the district.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.

Education

High School Diploma -

McCorristin High School
Hamilton NJ

Business

Mercer County Community College
Trenton, NJ

Certificate License - Real Estate License

Princeton Real Estate
Pennington, NJ

Skills

  • Customer service
  • Problem solving
  • Data analysis
  • Conflict resolution
  • CRM software
  • Communication skills

Timeline

Dispatch/Customer Service Representative

A! Limousine
02.2011 - Current

District Manager

HGA Quest
02.2004 - 10.2010

High School Diploma -

McCorristin High School

Business

Mercer County Community College

Certificate License - Real Estate License

Princeton Real Estate

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