Victor Vacarciuc
Tacoma,WA
Summary
Proven in high-stress roles at STG Logistics, adept at enhancing customer satisfaction and resolving disputes with professionalism. Excelled in team collaboration to refine customer service practices, showcasing exceptional problem-solving and Microsoft Excel skills. Achieved significant improvements in client relations and complaint handling, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Dispatch/Customer Service Representative
STG Logistics
04.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lot Attendant
Toyota of Tacoma
07.2021 - 03.2022
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Followed safety protocols for personal, guest and automobile safety.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
- Parked and retrieved cars according to customer needs.
Education
High School Diploma -
Lincoln High School
Tacoma, WA06.2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Computer Proficiency
Complaint Handling
Microsoft Excel
Client Relations
Professional telephone demeanor
Timeline
Dispatch/Customer Service Representative
STG Logistics
04.2022 - 09.2024
Lot Attendant
Toyota of Tacoma
07.2021 - 03.2022
High School Diploma -
Lincoln High School
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