Carolyn Henley
Athens,GA
Summary
Dedicated server with exceptional customer service skills, adept at managing multiple tasks and training staff. Committed to enhancing guest experiences through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Server
George's Lowcountry Table
Athens, GA
08.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables and prioritized customer needs effectively.
- Trained new servers on menu items and restaurant procedures.
- Upsold daily specials to enhance guest dining experience.
Host and head trainer
Carrabba's Italian Grill
Athens, GA
09.2022 - 04.2023
- Greeted and seated guests promptly in a friendly manner.
- Managed reservations and maintained efficient seating flow.
- Handled guest inquiries and resolved seating issues effectively.
- Trained new hosts on procedures and customer service standards.
- Provided excellent customer service by anticipating customer needs.
Shift Lead/ Manager
Duck Donuts
Chattanooga , TN
11.2020 - 05.2022
- Managed inventory levels, ensuring stock availability for production needs.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Trained new employees on procedures, policies, and job functions.
- Addressed any issues or concerns raised by staff during shifts.
- Adhered to all health and safety guidelines while managing the shift.
Education
Bachelor of Science - Neuropsychology And Biomedical Physiology
University of Georgia
Athens, GA12-2025
High School Diploma -
Silverdale Baptist Academy
Cahttanooga Tennesee 05-2022
Skills
- Customer service
- Employee training
- Time management
- Food sales and promotion
- Strong work ethic
- Point of sale (POS) system operations
Timeline
Server
George's Lowcountry Table
08.2023 - Current
Host and head trainer
Carrabba's Italian Grill
09.2022 - 04.2023
Shift Lead/ Manager
Duck Donuts
11.2020 - 05.2022
Bachelor of Science - Neuropsychology And Biomedical Physiology
University of Georgia
High School Diploma -
Silverdale Baptist Academy
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