Carolyn Hunt-Cribbs
Gloucester,MA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
31
31
years of professional experience
Work History
Sales and Service Associate
United States Post Office
Rockport, Massachusetts
10.1998 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted with training new associates on processes and procedures.
- Resolved customer complaints in a professional manner.
- Handled cash, credit card, and check payments for goods and services.
- Processed transactions accurately using point-of-sale systems.
- Processed customer transactions in an efficient and accurate manner.
- Provided detailed information about products and services.
- Stocked merchandise and loaded and unloaded deliveries.
Assistant Activities Director
Den-Mar Health and Rehabilitation Center
Rockport, MA
05.1994 - 10.1998
- Designed and led activities in crafts, music and sports.
- Facilitated communication between staff members in order to maintain consistent programming standards across departments.
- Coordinated calendars, shifts and activity schedules with staff.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Developed and implemented recreational programs providing therapeutic benefit to residents, incorporating psycho-social, physical and cognitive considerations to maximize impact.
Education
Bachelor of Science - Sociology-Gerontology Concentration
Salem State University
Salem, MA05-1993
Associate of Science - Liberal Arts And Sciences
Becker College
Worcester, MA05-1991
Skills
- Customer service excellence
- Point-of-sales systems
- Stock replenishment
- POS experience
- Patience and tolerance
- Sales experience
- Work order interpretation
- Customer service
Timeline
Sales and Service Associate
United States Post Office
10.1998 - Current
Assistant Activities Director
Den-Mar Health and Rehabilitation Center
05.1994 - 10.1998
Bachelor of Science - Sociology-Gerontology Concentration
Salem State University
Associate of Science - Liberal Arts And Sciences
Becker College