Carolyn Johnson
S.A.F.E. Management
Conyers,GA
9
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
3 Years 6 Months- Perform research to provide information or respond to customer/visitor requests and/or inquiries.
- Resolve complicated customer service issues (i.e., specific escalated complaints, constituent services issues, etc.), or direct customers to appropriate agencies.
- Resolved customer inquiries regarding health benefits and eligibility requirements.
- Educated clients on plan options, enhancing understanding of coverage details.
Supervisor
9 Years- Serve as a job expert and organize resources in the assigned area.
- Supervised daily operations, ensuring adherence to safety protocols and compliance standards.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Process Assistant
11 Months- Coordinated workflow processes to enhance operational efficiency within fulfillment center.
- Implemented training programs for new hires, fostering a culture of safety and productivity.
- Mentored junior staff on best practices for order processing and customer service excellence.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
Steward (seasonal)
3 Months- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of passenger cabins, common areas, and dining facilities.
- Assisted guests with inquiries and provided exceptional customer service throughout cruise experience.
Education
Bachelor of Science - pre-bachelor of arts
Associate of Arts - pre-bachelor of arts
Skills
Customer service
Active listening
Critical thinking
Customer relations
Timeline
Customer Service Representative
State Health Benefit Plan
02.2023 - CurrentRead More
Process Assistant
Amazon
12.2020 - 11.2021Read More
Supervisor
S.A.F.E. Management
08.2017 - CurrentRead More
Steward (seasonal)
American Cruise Line
03.2017 - 06.2017Read More
Miami-Dade College
Bachelor of Science from pre-bachelor of arts
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Miami-Dade College
Associate of Arts from pre-bachelor of arts
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