Carolyn Jones
Bakersfield,CA
Overview
16
16
years of professional experience
Work History
Abandoned Well Clerk
Chervon
03.2007 - 07.2008
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Eligibility Worker
Department Of Human Services
07.2009 - 07.2010
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Managed processing of financial assistance and food stamp benefits applications.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Built relationships with diverse stakeholders to achieve successful program implementation.
Office Assistant
Excel Carrier Transportation
04.2022 - Current
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Human Services - Criminal Justice
Colorado Technical University
Colorado Springs, CODiploma - General Studies
Bakersfield High School
Bakersfield, CA06.1984
Skills
- Creative Solutions
- Telephone Answering
- Update Records
- Information Processing
- Prepare Correspondence
- Customer Inquiries
- Data Entry
- Office Organization
- Clerical Experience
- Taking Messages
- Critical Thinking
Timeline
Office Assistant
Excel Carrier Transportation
04.2022 - Current
Eligibility Worker
Department Of Human Services
07.2009 - 07.2010
Abandoned Well Clerk
Chervon
03.2007 - 07.2008
Human Services - Criminal Justice
Colorado Technical University
Diploma - General Studies
Bakersfield High School