CAROLYN JONES
Athens,Georgia
Summary
Dynamic Clinical Coordinator at Dermatology Specialists of Georgia with expertise in clinical operations and team leadership. Proven track record in enhancing patient care through effective biologic coordination and workflow improvements. Skilled in eClinicalWorks and committed to fostering a collaborative environment, ensuring optimal patient experiences and seamless clinical processes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Clinical Coordinator
DERMATOLOGY SPECIALISTS OF GEORGIA
Athens, Georgia
10.2025 - Current
- Coordinate clinical operations for two providers, six Medical Assistants, and one front-desk staff member in a practice serving approximately 220-260 patients weekly.
- Develop weekly schedules and delegate staff assignments based on provider schedules, surgical cases, patient volume, and daily clinic needs; manage call-outs and step into clinical duties as needed to maintain operations.
- Train and provide performance feedback to Medical Assistants, participate in interviews, and serve as a liaison between clinical staff and providers.
- Coordinate procedures and surgeries, review chart documentation for accuracy, manage patient messages, and communicate biopsy and laboratory results with appropriate follow-up.
- Perform biopsy processing and documentation, administer subcutaneous medications and local anesthetic, and assist with dermatologic procedures and surgeries.
- Coordinate medications, pharmacies, insurance requirements, and biologic prior authorizations; directly communicate with insurance companies and manage approximately 50 active biologic patients/PAs at a time.
- Implemented a proactive biologic PA workflow by scheduling patients approximately one month before authorization expiration, helping prevent potential treatment gaps during renewal.
- Conduct monthly clinical supply inventory and coordinate ordering; address patient concerns and operational issues to support efficient workflow and positive patient experiences.
- Utilize eClinicalWorks for clinical documentation, patient communication, scheduling, and care coordination.
Medical Assistant
DERMATOLOGY SPECIALISTS OF GEORGIA
Athens, Georgia
05.2024 - 10.2025
- Performed lead-level responsibilities prior to promotion to Clinical Coordinator.
- Provided direct patient care and assisted providers with dermatologic procedures, surgeries, patient management, and daily clinical operations.
- Supported provider workflow, staff coordination, training, and clinical responsibilities while assuming increasing lead-level responsibility.
- Maintained patient-focused care and assisted with procedure preparation, documentation, and day-to-day clinic needs.
Student Assistant, Franklin College of Arts and Sciences
UNIVERSITY OF GEORGIA
Athens, Georgia
09.2023 - 12.2024
- Supported examination administration and academic integrity; organized 150+ examination materials per testing period.
Community Service Assistant
UNIVERSITY OF GEORGIA
Athens, Georgia
01.2022 - 12.2024
- Coordinated resident requests and concerns across multiple functions and trained newly hired employees.
Clinical Volunteer, General Surgery, Cardiopulmonary Diagnostics & Emergency Department
PIEDMONT ATHENS REGIONAL
Athens, Georgia
05.2023 - 08.2024
- Supported patient-care operations through patient rounding, transportation, stocking, cleaning, answering call lights, and assisting with cardiopulmonary diagnostic testing and patient needs.
Research Assistant, Amster Laboratory
UNIVERSITY OF GEORGIA
Athens, Georgia
05.2023 - 05.2024
- Assisted with laboratory experiments and conducted independent experimental work utilizing matrix-assisted laser desorption/ionization (MALDI) and electrospray ionization (ESI).
Education
Master of Science - Comparative Biomedical Sciences
UNIVERSITY OF GEORGIA
Athens, Georgia08.2025
Bachelor of Science - Chemistry
UNIVERSITY OF GEORGIA
Athens, Georgia05.2024
Skills
- Clinical coordination and patient care
- Team leadership and staff training
- Surgical and dermatologic procedures
- Biopsy processing and clinical documentation
- Medication administration and biologic coordination
- Prior authorizations and patient-provider communication
- Inventory management and workflow improvement
- Eclinicalworks proficiency
- Matlab expertise
- MALDI technology
- Electrospray ionization techniques
- Laboratory research skills
Certification
- CPR
- Stop the Bleed
Honors And Awards
- UGA Student Employee of the Year Finalist, 2023
- UGA Student Employee of the Year Finalist, 2024
Timeline
Clinical Coordinator
DERMATOLOGY SPECIALISTS OF GEORGIA
10.2025 - Current
Medical Assistant
DERMATOLOGY SPECIALISTS OF GEORGIA
05.2024 - 10.2025
Student Assistant, Franklin College of Arts and Sciences
UNIVERSITY OF GEORGIA
09.2023 - 12.2024
Clinical Volunteer, General Surgery, Cardiopulmonary Diagnostics & Emergency Department
PIEDMONT ATHENS REGIONAL
05.2023 - 08.2024
Research Assistant, Amster Laboratory
UNIVERSITY OF GEORGIA
05.2023 - 05.2024
Community Service Assistant
UNIVERSITY OF GEORGIA
01.2022 - 12.2024
Master of Science - Comparative Biomedical Sciences
UNIVERSITY OF GEORGIA
Bachelor of Science - Chemistry
UNIVERSITY OF GEORGIA