Carolyn Jones-Manning

Oversee daily operations of the department, ensuring sales goals are achieved. manage and mentor team members while fostering an enviroment of collaboration and excellence.develope and implemnt strategies to enhance customer service and improve performance.

• Established clear performance expectations for staff members which led to increased accountability.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

Responsible for sales strategies, customer service, training, and coaching within the division. manage enduring relationships and oversee floor sections, executing various promotional programs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

• Educated clients on proper care techniques for their designer handbags, prolonging the life of their investment pieces while building trust in our expertise.
• Supported the launch of new designer handbag collections by participating in special events or trunk shows, showcasing our commitment to staying current within the industry.
• Assisted customers in finding suitable accessories to complement their chosen handbag purchases, maximizing overall sale value.
• Collaborated with fellow sales associates to meet collective monthly sales goals, fostering teamwork while staying focused on personal performance.